Experienced Customer Service Representative - Behavioral Health (Bilingual Spanish) at arenaflex

Join the arenaflex Team and Make Every Moment Matter

At arenaflex, we pride ourselves on being a comprehensive healthcare network that prioritizes the well-being of our patients and the growth of our employees. As a leading provider of addiction and mental health services, we strive to deliver exceptional care, compassion, and respect to every individual who walks through our doors. We're seeking an experienced Customer Service Representative to join our team and provide dedicated support to our programs and departments.

About arenaflex

arenaflex is a leading healthcare organization that serves over 30,000 colleagues across Connecticut. We're committed to providing affordable and accessible services, while maintaining a strong focus on quality and financial strength. Our passion for delivering outstanding prevention, treatment, and recovery programs has earned us national recognition, and we're proud to be a part of the arenaflex network.

Job Summary

As a Customer Service Representative, you'll be responsible for providing excellent internal and external customer service, ensuring team coverage to all critical functions, and upholding the commitment to access to services, quality, and financial strength of our organization. You'll work closely with our team to provide dedicated support to our programs and departments, ensuring that every moment matters for our patients and employees.

Key Responsibilities

* Provide exceptional customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner

• Serve as a member of a team to ensure team coverage to all critical functions, including coverage of shifts, breaks, and absences
• Maintain accurate and up-to-date records, including client accounts and database management
• Develop and maintain strong relationships with patients, families, and healthcare professionals
• Participate in ongoing quality improvement initiatives to enhance patient care and services
• Collaborate with other departments to ensure seamless communication and coordination of services
• Provide support for special projects and initiatives as needed

Essential Qualifications

* High School Diploma or equivalent required; Associate's or Bachelor's Degree preferred

• Bilingual in Spanish (written and verbal)
• Minimum of two years' experience in an administrative, customer service, or healthcare reimbursement environment
• Extensive experience in healthcare customer service considered in lieu of other experience
• Strong computer skills, including proficiency in Microsoft Office and databases (client accounts software)
• Exceptional organizational skills, with attention to detail; excellent communication skills (verbal and written)
• Self-motivated and independent individual willing to work in a team environment

Preferred Qualifications

* Experience working in a behavioral health or addiction treatment setting

• Knowledge of healthcare reimbursement and billing processes
• Familiarity with electronic medical records (EMRs) and other healthcare software systems
• Certification in customer service or a related field

Skills and Competencies

* Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals

• Excellent problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Strong organizational and time management skills, with attention to detail and accuracy
• Ability to maintain confidentiality and handle sensitive information with discretion
• Self-motivated and independent individual, with a willingness to learn and grow in a team environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to providing our employees with opportunities for career growth and development. We offer a comprehensive benefits package, including:

• Medical and dental benefits
• 401(k) plan with employer match
• Generous paid time off with accrual starting on the date of hire, including six paid holidays
• Additional voluntary benefits as well as employee discount programs

We also provide ongoing training and education opportunities to help you develop your skills and advance your career. Our team is dedicated to supporting your growth and success, and we're committed to helping you achieve your goals.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace culture that promotes collaboration, innovation, and excellence. Our team is passionate about delivering exceptional care and services to our patients, and we're seeking like-minded individuals who share our values and commitment to excellence.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $45,000 - $60,000 per year, depending on experience. We also provide a comprehensive benefits package, including medical and dental benefits, 401(k) plan with employer match, and generous paid time off.

How to Apply

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application portal. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that values diversity, equity, and inclusion, and we're dedicated to providing opportunities for career growth and development for all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and provide more information about our team and our organization. Thank you for considering this exciting opportunity to join the arenaflex team! Apply for this job