Associate Customer Success Manager - SMB / Scale Team at arenaflex

Join arenaflex's rapidly growing Customer Success Team and embark on a rewarding journey as an Associate Customer Success Manager, supporting our smallest school districts across the country.

About arenaflex

arenaflex is a leading provider of innovative solutions for the education sector, dedicated to empowering schools and districts to achieve their goals. Our mission is to create a collaborative and supportive environment where our customers can thrive. As a key member of our Customer Success Team, you will play a vital role in ensuring the success of our smallest school districts, providing them with the expertise and resources they need to maximize the value of our solutions.

Job Summary

We are seeking a highly motivated and customer-centric Associate Customer Success Manager to join our Scale Team. As a key member of our team, you will be responsible for onboarding new districts, assessing usage and engagement, and building strong relationships with directors and executives. You will also be responsible for facilitating renewal processes, providing feedback to our Product Team, and continuously defining and documenting problems and challenges faced by our districts.

Key Responsibilities

* Collaborate with the Customer Success Team to meet onboarding, usage, and renewal targets for your portfolio of districts

• Onboard new districts by leading project kickoffs, data integration, and training sessions
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
• Build and maintain director and executive level relationships at each of your districts
• Facilitate renewal process (quote, verbal approval, signature) for your districts
• Provide well-structured customer feedback to our Product Team, collected during various customer engagements
• Continuously define, document problems and challenges faced by our districts
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight, or other CS tools

Requirements

* 2+ years of professional experience in a customer-facing role

• Experience in implementation and customer success for a SaaS company is a plus (ideally in the K12 or EdTech industry)
• Strong ability to multi-task and manage a large book of business
• Experience or ability to work in a remote environment
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude - you can stay optimistic in high-stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment
• Ability to close renewal agreements and multi-thread to discover expansion opportunities
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• Ability to travel up to 10% of the time to customer meetings, trainings, occasional conferences, and company offsite events

Essential Qualifications

* Bachelor's degree in a related field (e.g., Business, Marketing, Communications)

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong project management skills
• Ability to travel up to 10% of the time

Preferred Qualifications

* Experience in the education sector or EdTech industry

• Experience with CRM software (e.g., SalesForce, Gainsight)
• Experience with project management tools (e.g., Asana, Trello)
• Certification in customer success or a related field

Skills and Competencies

* Strong customer-centric approach

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong project management skills
• Ability to analyze data and make informed decisions
• Strong problem-solving skills
• Ability to work collaboratively as part of a team
• Strong technical skills (Google Suite, Apple/Mac)

Career Growth Opportunities and Learning Benefits

* Opportunities for professional growth and development

• Collaborative and supportive work environment
• Access to training and development programs
• Opportunities for advancement within the company
• Flexible work arrangements (remote work options)

Work Environment and Company Culture

* arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance

• Collaborative and supportive work environment
• Opportunities for professional growth and development
• Access to training and development programs
• Opportunities for advancement within the company

Compensation, Perks, and Benefits

* 100% health care coverage

• 401K with matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite
• Unlimited snacks, coffee, tea (in-house only)

How to Apply

If you are a motivated and customer-centric individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. Apply Now!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement. Apply for this job