Equipment Finance Collections Customer Service Representative - Gresham, OR

Join arenaflex, a leading financial institution, in its mission to empower customers and communities through innovative financial solutions. As an Equipment Finance Collections Customer Service Representative, you will play a vital role in delivering exceptional customer experiences, resolving account delinquencies, and driving business growth. If you're passionate about customer service, collections, and negotiations, this is an exciting opportunity to join a dynamic team and grow your career.

About arenaflex

arenaflex is a forward-thinking financial institution committed to making a positive impact on the lives of our customers and the communities we serve. With a rich history of innovation and a strong focus on customer-centricity, we're dedicated to helping individuals, businesses, and communities achieve their financial goals. Our team is passionate about delivering exceptional service, driving business growth, and making a difference in the world.

Job Summary

As an Equipment Finance Collections Customer Service Representative, you will be responsible for providing high-quality customer service, resolving account delinquencies, and driving business growth. You will work closely with customers to understand their needs, provide solutions, and ensure a positive experience. This role requires strong communication, negotiation, and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities

* Answer incoming calls and assist customers with questions and concerns related to their delinquent accounts

• Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism
• Properly diagnose customer needs and proactively educate about the features and benefits of arenaflex products and services
• Maintain a positive attitude during stressful situations and demonstrate a genuine customer interest in resolving account delinquencies
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide customers through troubleshooting or navigating the company website
• Strive to meet or exceed call center metrics while providing excellent customer service
• Research and problem-solve on the go to resolve customer issues efficiently

Ideal Candidate

We're looking for a highly motivated and customer-focused individual with a passion for collections, negotiations, and customer service. The ideal candidate will have:

• Basic knowledge of the financial industry
• Well-developed customer service skills
• Strong telephone and interpersonal skills
• Good problem-solving and negotiation skills
• Ability to identify and resolve/escalate problems with minimal guidance
• Effective written and verbal communication skills
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications (including Excel and Word)
• Ability to plan and prioritize multiple processes effectively with strong attention to detail
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Basic Qualifications

* High school diploma or equivalent

• Two to four years of relevant experience

Preferred Skills/Experience

* Good knowledge of concepts, practices, policies, and procedures of banking products and services

• Effective telephone and interpersonal skills
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Work Environment and Schedule

This role offers a hybrid/flexible schedule, with an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. The schedule is Monday - Friday, 8:00 am - 5:00 pm, with days onsite being Tuesday, Wednesday, and Thursdays. To successfully work remote, you'll need to have a quiet location to work, free from distractions, with reliable, hard-wired internet.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Equal Employment Opportunity

arenaflex is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

E-Verify

arenaflex participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.

Salary Range

The salary range for this role is $20.00 - $21.15 - $23.27, depending on location and experience.

How to Apply

If you're passionate about customer service, collections, and negotiations, and are looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team! Apply for this job