Experienced Healthcare Customer Service Representative – Remote Work Opportunity for Tennessee Residents

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Healthcare Customer Service Representative to join our team of dedicated professionals. As a key member of our remote team, you will play a vital role in providing top-notch support to our clients, while enjoying the flexibility and work-life balance that comes with working from home.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

* Paid Training to ensure your success in the role

• Competitive Wages to reflect your value to the team
• Full Benefits, including Medical, Dental, Vision, 401(k), and more, to support your well-being
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs to foster a positive work environment

arenaflex and You

At arenaflex, we believe that our people are our greatest asset. We're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. Our collaborative and engaging environment is designed to inspire creativity, productivity, and growth. As a Healthcare Customer Service Representative, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will have the opportunity to interact with people from all walks of life, and no two days will be the same.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees grow and develop their skills, and we're proud to offer a range of career growth opportunities and learning benefits.

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries via phone, email, chat, and social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you will need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in this role, you will need to meet the following work from home requirements:

• Internet Connection Requirements:

+ Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of benefits and programs to support your well-being, including:

• 401(k) plan
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule and Location

* 8 hour shift

• Remote work opportunity for Tennessee residents only

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please create a profile, apply to the position, and take the assessments using the link below for consideration. Apply Now!

Job Type:

Full-time

Pay:

$14.75 per hour

Expected hours:

40 per week

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

* 8 hour shift

Location:

* Tennessee (Required)

Work Location:

Remote Apply for this job