Experienced Customer Service Associate – Insurance Policy and Billing Support (Remote)

At arenaflex, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags, and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection, arenaflex has consistently demonstrated its commitment to excellence and customer satisfaction. As a Customer Service Associate at arenaflex, you will play a vital role in handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner. Your primary responsibility will be to resolve service concerns while documenting customer requests and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources, and call transfers for service transactions.

Key Responsibilities:

* Inputs and tracks customer information into the appropriate databases.

• Remains current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools.
• Handles requests regarding customer documentation, including all documents sent out by arenaflex, and clearly explains them, including any follow-ups required on the customer's part and updates as warranted.
• Possesses a working knowledge of insurance policies and related processes and procedures.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross-sales (if applicable).
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion, and displaying empathy for the caller's situation.
• Ensures facilitation of first-call resolution and customer satisfaction on all transactions handled.
• Resolves routine, complex, and unique questions/issues.

Education and Experience:

* High School Diploma or GED (Preferred)

• 0-2 years of experience (Preferred)
• Life and Health License (Preferred)

Supervisory Responsibilities:

* This job does not have supervisory duties.

Education & Experience (in lieu):

* In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills:

* Adaptability

• Billing
• Call Center
• Customer Follow-Ups
• Customer Satisfaction
• Customer Service
• Multitasking
• Oral Communications
• Teamwork
• Written Communication

Compensation:

* Compensation offered for this role is $17.50 - 25.62 per hour and is based on experience and qualifications.

Benefits:

* arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

• arenaflex is an equal opportunity employer and welcomes diversity in the workplace.

Work Environment:

* arenaflex is a remote-friendly company, offering flexible work arrangements to ensure work-life balance.

• arenaflex values connection and belonging, creating a collaborative and inclusive work environment.

Career Growth Opportunities:

* arenaflex offers opportunities for professional growth and development, including training programs, mentorship, and career advancement.

• arenaflex encourages employees to take ownership of their careers and pursue their passions.

Join the arenaflex Team:

* arenaflex is a company that values its employees and recognizes their contributions.

• arenaflex is committed to making a positive impact in the community and creating a better future for all.

How to Apply:

* To apply for this role, please click on the link below: Apply Job!

Equal Employment Opportunity:

* arenaflex is an equal opportunity employer and welcomes diversity in the workplace.

• arenaflex is committed to providing a work environment that is free from discrimination and harassment.

EEO is the Law:

* arenaflex complies with all applicable laws and regulations, including the Equal Employment Opportunity Act of 1972.

• arenaflex provides equal employment opportunities to all applicants and employees, regardless of their ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation.

FMLA Poster:

* arenaflex complies with the Family and Medical Leave Act (FMLA) and provides eligible employees with up to 12 weeks of unpaid leave for certain family and medical reasons.

• arenaflex provides information on the FMLA poster, which can be viewed by clicking on the link below:

FMLA Poster

San Francisco Fair Chance Ordinance:

* arenaflex complies with the San Francisco Fair Chance Ordinance, which prohibits employers from inquiring about an applicant's conviction history until after a conditional offer of employment has been made.

• arenaflex provides information on the San Francisco Fair Chance Ordinance, which can be viewed by clicking on the link below:

San Francisco Fair Chance Ordinance

Los Angeles Fair Chance Initiative for Hiring Ordinance:

* arenaflex complies with the Los Angeles Fair Chance Initiative for Hiring Ordinance, which prohibits employers from inquiring about an applicant's conviction history until after a conditional offer of employment has been made.

• arenaflex provides information on the Los Angeles Fair Chance Initiative for Hiring Ordinance, which can be viewed by clicking on the link below:

Los Angeles Fair Chance Initiative for Hiring Ordinance Apply for this job