Experienced Customer Success Associate - Injury/Infection Prevention - NYC

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing innovative medical technologies that improve the lives of our customers and patients. As a Customer Success Associate in our Injury/Infection Prevention team, you'll play a critical role in driving revenue growth, promoting our cutting-edge products, and delivering exceptional customer service to our valued clients.

What We're Looking For

We're seeking a highly motivated and results-driven individual who embodies the arenaflex spirit. If you're a hard-working winner with a passion for sales, a knack for building strong relationships, and a commitment to excellence, we want to hear from you. Our ideal candidate is a persuasive influencer who can navigate complex market positioning, leverage their expertise to secure buy-in, and foster loyalty among our customers.

What You'll Do

As a Customer Success Associate, you'll be responsible for driving revenue growth by promoting our legacy products, working closely with the Sales team to organically grow our business, and educating clinical teams in our current customer base. Your key responsibilities will include:

• Drive Focus and Targeted Organic Growth: Develop and execute strategies to drive revenue growth across targeted legacy products, focusing on accretive op margin performance.
• Promote Stryker Sage Products: Engage with nurses, clinicians, and hospital staff to promote our products, provide exceptional customer service, and develop strong customer relationships.
• Educate and Inform Healthcare Professionals: Deliver product training, educate customers on product functionality, and inform them about changes to our product portfolio and educational programs.
• Meet Targeted Objectives: Achieve sales targets within an assigned geography, working closely with the Sales team to ensure success.
• Assist with Hospital Surveys and Post-Sale Implementation: Support the implementation and training of our products, ensuring customer adoption and satisfaction.
• Demonstrate Teamwork and Empowerment: Focus on customer satisfaction by solving problems through a consultative approach, operating with honesty and integrity, and providing a highly responsive level of customer service.
• Participate in Trade Shows and Clinical Meetings: Assist in the preparation and operation of trade shows, conventions, and clinical meetings to promote our products and build relationships with customers.
• Keep Sales Leaders and Representatives Informed: Regularly update Sales Leaders and Representatives on territory and project progress.
• Solve Product Problems: Expedite the resolution of product issues for customers, ensuring their satisfaction and loyalty.

What You Need

To succeed in this role, you'll need:

• Bachelor's Degree: A degree in a relevant field, such as sales, marketing, or healthcare.
• 0-2 Years of Professional Experience: A strong foundation in sales, customer service, or a related field.
• Excellent Time Management and Project Management Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Customer Service Skills: Proven ability to deliver exceptional customer service, build strong relationships, and resolve customer complaints.
• Valid Driver's License: A valid driver's license in the state of residence and a good driving record.

Physical and Mental Requirements

As a Customer Success Associate, you'll be required to:

• Move, Set Up, and Demonstrate Products: Occasionally lift and move products weighing up to 50 pounds, and perform tasks that require reaching, pushing, or pulling.
• Work in a Fast-Paced Environment: Manage stress, prioritize tasks, and work independently in a demanding and competitive environment.
• Exercise Discretion and Independence: Apply professional expertise, exercise discretion, and make decisions with minimal supervision.
• Possess Unwavering Ethics and Integrity: Demonstrate unwavering ethics and integrity in all interactions with customers, colleagues, and stakeholders.

What We Offer

At arenaflex, we're committed to providing a winning team environment that drives remarkable results. As a Customer Success Associate, you'll enjoy:

• A Winning Team: Collaborate with a talented team of professionals who share your passion for innovation and customer satisfaction.
• Quality Products: Promote and sell cutting-edge medical technologies that improve the lives of our customers and patients.
• Career Growth Opportunities: Discover your strengths, follow your passion, and own your own career in a dynamic and fast-paced industry.
• Competitive Compensation and Benefits: Earn a competitive salary, plus commission and/or bonuses, and enjoy a comprehensive benefits package.

Learn More

To learn more about our Injury/Infection Prevention products and services, please visit [www.sageproducts.com](http://www.sageproducts.com).

About arenaflex

arenaflex is one of the world's leading medical technology companies, driven to make healthcare better. We offer a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products. Our products and services are available in over 100 countries, and we're committed to providing exceptional customer service and support.

Equal Employment Opportunity

arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds, and we're proud to be an employer of choice for individuals with disabilities and protected veterans.

Apply Now

If you're a motivated and results-driven individual who shares our passion for innovation and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your application through our website: [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/). Apply for this job