Financial Service Trainee – Customer Service Representative (Albuquerque, NM)

At arenaflex, we're dedicated to revolutionizing the financial services industry with exceptional customer experiences. As a Financial Service Trainee in our Albuquerque, NM office, you'll embark on an exciting journey in the customer service sector, tailored to the financial services industry. This full-time position requires you to work evenings and weekends, with a starting compensation of $17.00 per hour, plus potential shift differentials for evening, weekend, and holiday shifts. Bilingual candidates in Spanish can earn an additional $1.00 per hour.

About arenaflex

arenaflex is a leading provider of innovative financial solutions, committed to empowering individuals and businesses to achieve their financial goals. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences through our dedicated team of professionals. Our mission is to make a positive impact on the lives of our customers, and we're looking for talented individuals like you to join our team.

Job Summary

As a Financial Service Trainee, you'll be responsible for providing exceptional customer service to clients of credit unions and banks across the nation, handling inbound calls and occasionally returning messages from customers seeking assistance. You'll manage banking transactions, access sensitive information, and ensure the security of customer accounts through thorough ID verification. You'll address a variety of banking inquiries, such as account reconciliations, online banking issues, fund transfers, and loan-related questions.

Responsibilities

* Provide exceptional customer service on behalf of credit unions and banks by handling inbound calls and returning messages.

• Service banking transactions by accessing sensitive information and completing transactions across various computer platforms.
• Verify caller identities to prevent fraud and protect customer accounts.
• Address and resolve a wide range of banking inquiries, including account reconciliations, online banking issues, and fund transfers.
• Educate customers about products and services related to their accounts and banking needs.
• Meet performance metrics, including average talk time, chat duration, and quality review scores.
• Participate in cross-training opportunities to enhance skills and knowledge within the organization.

Requirements

* High school diploma or GED required.

• Bilingual in Spanish preferred.
• Experience in customer service, particularly in a banking or financial services environment is a plus.
• Proficient typing skills, with a minimum of 40 net words per minute.
• Ability to navigate multiple computer programs simultaneously and troubleshoot basic computer issues.
• Strong problem-solving skills and the ability to handle challenging customer interactions effectively.
• Excellent attendance record and ability to work scheduled shifts, including evenings, weekends, and holidays.

Nice-to-haves

* Experience with general banking knowledge and terminology.

• Familiarity with banking platforms, including mobile and online banking.

Benefits

* Paid training

• Shift differentials for evening, weekend, and holiday shifts
• Medical, dental, and vision insurance for full and part-time employees
• Life and disability insurance
• Pet insurance
• Paid volunteer time off
• Educational assistance
• 401(k) matching
• Generous paid time off
• Employee appreciation events and recognition programs
• Free coffee at all arenaflex facility locations
• Growth opportunities with 90% of leadership positions filled from within.

Career Growth Opportunities

As a Financial Service Trainee, you'll have opportunities for cross-training and skill development, allowing you to grow within the organization. With a strong focus on employee development, we're committed to helping you achieve your career goals. Our training program is designed to equip you with the skills and knowledge needed to succeed in the financial services industry.

Work Environment and Company Culture

Our Albuquerque, NM office is a dynamic and fast-paced environment, where you'll have the opportunity to work with a talented team of professionals. We're committed to creating a positive and inclusive work culture, where employees feel valued and supported. Our office is equipped with state-of-the-art technology and amenities, including free coffee and a comfortable break room.

Compensation and Perks

As a Financial Service Trainee, you'll receive a starting compensation of $17.00 per hour, plus potential shift differentials for evening, weekend, and holiday shifts. Bilingual candidates in Spanish can earn an additional $1.00 per hour. You'll also have access to a range of benefits, including medical, dental, and vision insurance, life and disability insurance, pet insurance, paid volunteer time off, educational assistance, and 401(k) matching.

How to Apply

If you're a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Financial Service Trainee position at arenaflex. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply for this job