Experienced Healthcare Customer Service Expert - Phone Intake Representative

Join arenaflex's Dynamic Team and Make a Meaningful Difference in Patients' Lives

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service in the healthcare industry? Do you thrive in fast-paced, dynamic environments where no two interactions are ever the same? If so, we invite you to explore this exciting opportunity as a Healthcare Customer Service Expert - Phone Intake Representative at arenaflex.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to empowering patients and healthcare professionals to achieve better outcomes. Our mission is to deliver personalized, patient-centered care through cutting-edge technology and compassionate support. As a valued member of our team, you will play a critical role in shaping the patient experience and driving our organization's success.

Job Summary

As a Healthcare Customer Service Expert - Phone Intake Representative, you will serve as the first point of contact for patients seeking home healthcare services. You will work in a remote, high-volume call center environment, receiving and responding to approximately 60-65 incoming calls per day from providers, referral sources, and patients. Your primary responsibilities will include:

• Collecting clinical and demographic information from patients and entering it into our CareCentrix portal
• Providing exceptional customer service, addressing patient concerns, and resolving issues in a timely and professional manner
• Collaborating with internal stakeholders to ensure seamless communication and efficient service delivery
• Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives

Responsibilities

* Provide empathetic and patient-centered support to patients, families, and healthcare professionals

• Collect and accurately enter clinical and demographic information into our CareCentrix portal
• Respond to incoming calls, addressing patient concerns and resolving issues in a timely and professional manner
• Collaborate with internal stakeholders to ensure seamless communication and efficient service delivery
• Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Participate in ongoing training and development to enhance skills and knowledge
• Contribute to a positive, inclusive work environment that fosters teamwork and collaboration

Qualifications

* High School Diploma or GED

• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams
• Passing score on the SHL Customer Service Phone Simulation Assessment required to move forward in the interview process

Internet Requirements

* Speeds: 2mb/10mb upload and 10mb/25mb download or higher

• High-speed Internet: Fiber or Cable connection required
• DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
• While working, required to hardwire with an ethernet cable

What We Offer

* Starting pay for external hires: $17.50/hour + Monthly Incentive Bonus Opportunity

• Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

CareCentrix Maintains a Drug-Free Workplace

arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service in the healthcare industry, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic team at arenaflex. Apply Now! Apply for this job