Part-time Chat Specialist – arenaflex – College Station, TX
Join arenaflex, a leading provider of innovative solutions for the automotive and recreational vehicle industries, as a Part-time Chat Specialist in our College Station, TX office. As a key member of our team, you will play a vital role in representing our dealer clients favorably online, turning online conversations into leads, and driving revenue for our clients.
About arenaflex
arenaflex is a dynamic and forward-thinking company that is revolutionizing the way automotive and recreational vehicle dealerships interact with their customers online. With a strong focus on customer service, technology, and innovation, we are committed to delivering exceptional results for our clients. Our team is passionate about what we do, and we are seeking like-minded individuals to join us on this exciting journey.
Job Summary
As a Part-time Chat Specialist, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. You will work closely with our team to develop and maintain a knowledge base of our ever-evolving products and services, and summarize interactions based on customer needs for client review.
Responsibilities
* Handle a wide variety of customer inquiries via online chat, providing accurate and timely responses to customer questions and concerns
- Provide detailed information about products and services, including features, benefits, and pricing
- Narrow down on appointment information to schedule appointments and ensure seamless communication with customers
- Develop and maintain a comprehensive knowledge base of our products and services, staying up-to-date on the latest developments and updates
- Capture customer contact information for lead generation and client review, ensuring accurate and timely data entry
- Summarize interactions based on customer needs for client review, providing valuable insights and feedback
- Collaborate with our team to identify areas for improvement and implement changes to enhance the customer experience
Qualifications
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Ability to type at least 35 WPM, with 40 and above preferred
- Strong basic internet and window-based computer skills, with the ability to learn and adapt to new technologies
- Positive and professional demeanor, with excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
- Gaming experience is preferred, but not required
Requirements
* Ability to attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST
- Must be able to work 5-hour time blocks daily after completing training
- Must be able to type at least 35 WPM, with 40 and above preferred
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
- Gaming experience is preferred
Benefits
* Competitive hourly rate
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Access to our state-of-the-art training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center
- Wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation
- Non-smoking environment, promoting a healthy lifestyle
- Encouragement of applicants of all ages and experience to apply, with a commitment to diversity and inclusion
Work Environment
Our College Station office is a relaxed, yet professional and fun environment to work in. We are seeking positive and energetic individuals who understand the importance of great customer service and enjoy being on a computer and around technology. As a Part-time Chat Specialist, you will be working in a fast-paced and dynamic environment, with opportunities to learn and grow with our company.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
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