Experienced Customer Success Associate - Research Project Management for Enterprise Clients at arenaflex

Job Summary:

Join arenaflex, a leading provider of innovative solutions for business licensing research, as a highly skilled Customer Success Associate - Research Project Management. In this role, you will be responsible for conducting advanced, large-scale business license research projects for our enterprise-level clients, providing exceptional customer service, and collaborating with internal teams to drive business growth. If you have a passion for research, a knack for problem-solving, and excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a dynamic and forward-thinking company that specializes in providing cutting-edge solutions for business licensing research. Our mission is to empower businesses to navigate complex regulatory environments with confidence, and our team of experts is dedicated to delivering exceptional results. As a Customer Success Associate - Research Project Management, you will be part of a collaborative and innovative team that is shaping the future of business licensing research.

Key Responsibilities:

* Conduct large-scale, complex research transactions for our enterprise-level direct and partnership clients, including corporate transactional change events such as change of ownership, mergers & acquisitions, entity conversions, name change, officer change, and re-domestication.

• Conduct industry and location-specific research for our clients, identifying all federal, state, county, and city-level business licensing requirements.
• Create business-specific research packages for timely delivery to clients in line with our established key performance indicators.
• Identify and compile licensure specifications in both PDF and Excel formats, including forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees, and renewal data.
• Communicate directly with government agencies to assist with business license research inquiries.
• Provide proactive updates to our clients and partners regarding order statuses and delays.
• Concisely convey findings to clients and team members via oral and written correspondence.
• Help us expand and update our industry knowledge by adding both new and updated license information for future use.
• Synergize with other internal teams when team work product will convert to other services.
• Interact with clients and business partners to identify, explain, and resolve business licensing needs.

Other Duties:

* Perform other duties as assigned by management.

Job Qualifications:

* Education: Minimum Bachelor's degree, or equivalent.

• Experience: 3+ years of experience, preferably in the licensing field.
• Other Knowledge, Skills, Abilities, or Certifications:

+ Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients. + Use of considerable tact and discretion when dealing with partners, clients, or sensitive data. + Ability to adapt to changing regulatory environments. + Ability to work independently, handle pressure, multi-task, and prioritize work at all times. + Excellent organizational and communication (both verbal and written) skills. + Ability and desire to work in a fast-paced environment. + Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF). + Excellent attention to detail and high degree of accuracy and consistency.

Travel Requirements:

* None

Local Regulations as Needed:

* N/A

Physical Demands (United States):

* None

Compensation:

* Target salary range: CA, CT, CO, HI, NY, WA: $44,000-$60,200

Equal Employment Opportunity:

arenaflex is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for research and customer success, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job