Experienced Customer Success Specialist – Performing Arts Industry
At arenaflex, we're revolutionizing the way performing arts organizations produce and manage live events with our cutting-edge, all-in-one online SaaS platform. As a Customer Success Specialist, you'll play a vital role in empowering our clients to achieve their creative and financial goals. If you're passionate about the arts, have a knack for customer service, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a dynamic and diverse team of professionals dedicated to bringing Broadway-caliber technology to the performing arts industry. Founded by a Tony Award-winning producer and serial tech entrepreneurs, we're committed to empowering theatre makers with the resources they need to succeed. Our platform offers a comprehensive online ticketing system, public-facing promotional sites, configurable engagement features, live capture and streaming software, and more. With over 1 million tickets sold via our platform, we're making a significant impact on the industry.
Our Mission
We believe that creativity thrives when artists and educators have the resources they need. Live art is most successful in a sustainable environment of mutual appreciation and exchange with its audience. Everyone deserves access to the tools and support they need to bring their artistic visions into the world. At arenaflex, we're in the business of technology, but in service to the arts.
Job Description
We're seeking an experienced Customer Success Specialist to join our Account Management team on a part-time basis (15-20+ hours per week). As a Customer Success Specialist, you'll be responsible for:
- General Client Support: Providing day-to-day client support, resolving trouble tickets, troubleshooting, account provisioning, performance/event support coverage, and more.
- Departmental Collaboration: Working closely with the Sales Team and Account Management Team on a daily basis, prioritizing the needs of new and existing clients, and ensuring those needs are met in a timely, productive, and scalable way.
- Internal Expert: Developing deep product knowledge, staying abreast of features and platform changes, and communicating those to internal staff as required.
- Knowledge Base: Creating and updating knowledge bases for client/patrons and internal staff, including one sheets for CS Big Book, instructional videos for our YouTube channel, and contributions to our company newsletter/blog.
- Client Training: Developing training, hosting informational webinars, Q/A sessions, and group training sessions to ensure our clients get the most out of our platform.
- Other Projects: As assigned by the Client Support Manager.
Qualifications
To be successful in this role, you'll need:
Minimum 3+ years experience
in Customer Service, Tech Support, or Sales experience in the B2B SaaS space, with demonstrated success in providing excellent service.
Minimum 2+ years experience
working in a box office, ticketing, or a related live event space.
Experience with G-Suite, Slack, Asana, and LiveAgent or ZenDesk
is a plus.
Self-motivated
, with a "get it done" attitude and affinity for working in a fast-paced environment.
Tech Savvy
, able to pick up on new technologies quickly and easily.
Strong attention to detail
, well-organized, as well as great oral and written communication skills.
Works well with a team
, and enjoys working with others on projects!
Bonus if you have a background in or a strong interest in the Performing Arts Industry
.
What We Offer
As a Customer Success Specialist at arenaflex, you'll enjoy:
Competitive compensation
and benefits package.
Opportunities for career growth and professional development
.
A dynamic and diverse work environment
with a team of passionate professionals.
Flexible work arrangements
, including part-time and remote work options.
Access to cutting-edge technology
and industry-leading tools.
A comprehensive training program
to ensure your success in the role.
A fun and inclusive company culture
that values creativity, innovation, and teamwork.
How to Apply
If you're passionate about the performing arts industry and have a knack for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Statement
arenaflex is committed to strengthening our culture of inclusion through our hiring practices. We recognize and celebrate that we are better able to grow and learn together with a diverse team. When recruiting for arenaflex, we welcome the unique contributions that diversity of personal experiences brings to the team. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All are welcome at arenaflex. Apply for this job