Experienced Customer Support Representative – Onsite Veterinary Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with our company, and we're looking for talented individuals to join our team as Experienced Customer Support Representatives. As a key member of our Veterinary Assistance group, you'll play a vital role in delivering exceptional customer experiences and ensuring the highest level of satisfaction for our pet-parent clients.

About arenaflex

arenaflex is the fastest-growing online pharmacy retail business in the market today, and we're committed to providing a unique and personalized experience for our customers. Our team is passionate about delivering exceptional customer care, and we're looking for like-minded individuals to join our ranks. As a customer-focused company, we prioritize the well-being and satisfaction of our customers, and we're dedicated to creating a work environment that's safe, healthy, and inclusive.

Why You'll Love Working at arenaflex

At arenaflex, we believe that our employees are our greatest asset, and we're committed to providing a comprehensive benefits package that supports their physical, emotional, and financial well-being. Some of the benefits we offer include:

• Competitive starting wages
• Opportunities for wage increases after 3 months of service
• A comfortable and climate-controlled work environment
• A 20% discount program for all employees on their pet-related purchases
• 401(k) matching with company contributions
• Professional development and growth opportunities
• Paid time off and holidays
• Access to our employee assistance program
• And many more!

What You'll Do

As an Experienced Customer Support Representative, you'll be responsible for:

• Connecting directly with veterinary facilities to arrange prescription approvals, resolve client issues, and explain order requests
• Examining and resolving issues to determine suitable solutions for clients and center partners, and following up as necessary to resolve issues
• Completing data entry of solutions into arenaflex's healthcare software
• Maintaining a high level of quality through data entry and order handling of veterinary pharmacy orders
• Working with empathy, attention to detail, patience, compassion, and thoughtfulness to clients and partners alike
• Working with a willingness to learn and grow, and being open to feedback and development opportunities
• Communicating with veterinary facilities via telephone (and occasionally other channels) with various topics, primarily using our internal software and systems to explore solutions and record center note accounts
• Expecting a significant portion of the average business day to be spent on outbound veterinary facility/client telephone contacts

What You'll Need

To be successful in this role, you'll need to possess:

• Excellent communication skills (written, verbal, and listening)
• The ability to multitask (e.g., chatting on the phone while exploring on the computer and taking notes)
• A strong work ethic, with a focus on ownership, self-motivation, and attention to detail
• Proficiency with Microsoft Office
• A high school diploma or equivalent
• The ability to obtain a Pharmacy Technician License from the Kentucky Board of Pharmacy (where applicable)
• Strong decision-making skills
• Demonstrated ability to perform multiple tasks and excel in a fast-paced environment
• Flexibility to adjust to changing business needs and adapt to new situations
• Ability to maintain confidentiality and handle sensitive information
• Ability to pass a background check
• A strong commitment to punctuality and attendance

What We Offer

As an arenaflex team member, you'll have access to a range of benefits and opportunities, including:

• Professional development and growth opportunities
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) matching program with company contributions
• Paid time off and holidays
• Access to our employee assistance program
• And many more!

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or hiring process, please let us know. Apply for this job