Experienced Customer Service Specialist - Healthcare (onsite) at arenaflex

Join arenaflex's dynamic team of healthcare professionals and take the first step towards a rewarding career in customer service. As a Customer Service Specialist at arenaflex, you will play a vital role in ensuring the seamless delivery of healthcare services to our clients. If you are a motivated, detail-oriented, and communicative individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative healthcare solutions, dedicated to improving the lives of patients and healthcare professionals alike. With a strong commitment to excellence, arenaflex has established itself as a trusted partner in the healthcare industry, renowned for its cutting-edge technology, exceptional customer service, and a culture that values teamwork, innovation, and continuous learning.

Job Summary

As a Customer Service Specialist at arenaflex, you will be responsible for ensuring that client-assigned healthcare accounts are billed and paid accurately and timely. You will work closely with clients, healthcare providers, and internal stakeholders to resolve customer inquiries, gather information, and provide timely resolutions. This is an exciting opportunity to join a dynamic team of healthcare professionals who are passionate about delivering exceptional customer experiences.

Key Responsibilities

* Medical Collections: Accurately and timely process medical collections, ensuring compliance with applicable laws and regulations.

• Responding to Telephone Inquiries: Utilize standard procedures and scripts to respond to inbound and outbound telephone inquiries, providing timely and effective resolutions.
• Gathering Information and Resolving Customer Inquiries: Gather information, perform research, and resolve customer inquiries in a timely and professional manner.
• Communicating Options for Resolution: Communicate appropriate options for resolution to customers, ensuring that their needs are met and their expectations are exceeded.
• Informing Customers/Patients about Services: Inform customers/patients about services available, assess their needs, and provide recommendations for resolution.
• Scheduling Work: Schedule work to ensure accurate phone coverage, prioritize calls, and escalate as required.
• Assisting in Planning and Implementing Department Goals: Assist in planning and implementing department goals, making recommendations to management to improve efficiency and effectiveness.
• Other Duties as Assigned: Perform other duties as assigned, including establishing and maintaining effective working relationships with internal and external stakeholders.

Requirements

* Education and Experience: + High school diploma or college degree from an accredited college or university. + Spanish fluency preferable. + Two to five years industry experience in medical revenue cycle management is required. + Medical experience, either practical or classroom knowledge needed. + Proven understanding of the medical revenue cycle.

• Skills and Competencies:

+ Demonstrated excellent verbal, written, and interpersonal communication skills. + Demonstrated knowledge of HIPAA rules and regulations. + Attention to detail. + Good attendance record. + Proven ability to work collaboratively in a team environment. + Demonstrated ability to perform work in alignment with company mission and values. + Proven PC proficiency in MS Office Suite Applications.

• Work Environment/Physical Requirements:

+ Work environment is either remote or an office location. + The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse, and telephone. + Occasional lifting may be required up to 25 lbs. + Must be able to sit for extended periods of time with frequent bending and stooping. + Must have current, valid driver's license or reliable transportation to commute to/from work.

Benefits

* PTO – Accrued Day 1

• Annual Personal Holiday
• Paid Holidays
• 401k With Match
• Lucrative Employee Referral Bonus Program
• Paid 20K Employee Life Insurance
• Paid Employee Long-Term Disability
• Employee Discounts
• Medical, Dental, Vision, Accident, Critical Illness, Hospital Indemnity, Voluntary Life, Short-Term Disability

Why Join arenaflex?

* Competitive compensation package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package
• Employee discounts and perks

How to Apply

If you are a motivated, detail-oriented, and communicative individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [arenaflex's website]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Apply for this job