Experienced Customer Service Representative – Property Claims Specialist at arenaflex

At arenaflex, we are dedicated to serving the military community and their families, and we are looking for individuals who share our values of honesty, integrity, loyalty, and service. The Claims Customer Service role is an opportunity to make a meaningful impact while developing your career. This position involves a comprehensive training program that is fully paid for by arenaflex, which includes all necessary training materials, class discussions, hands-on training, and e-learning modules. The training is designed to equip you with the skills needed to support our members independently. After six months of in-office training, you will have the opportunity to work in a hybrid model, allowing you to work from home two days a week, with the specific onsite days determined in collaboration with your manager.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the military community and their families. Our mission is to empower our members with the tools and resources they need to achieve their goals and live their best lives. We are committed to delivering exceptional customer service and building long-lasting relationships with our members. Our team is passionate about making a difference in the lives of our members, and we are looking for like-minded individuals to join our team.

Job Summary

As a Claims Contact Center representative, you will be the first point of contact for Property First Notice of Loss (FNOL) claims. Your responsibilities will include creating thorough loss reports, verifying coverage, and setting up appropriate services to ensure claims progress smoothly. You will also respond to status inquiries from various parties, delivering best-in-class customer service by setting appropriate expectations and proactively communicating with our members. This role requires you to operate in a fast-paced, high-volume contact center environment, managing back-to-back calls while navigating multiple systems and programs.

Key Responsibilities

* Serve as the first point of contact for Property First Notice of Loss (FNOL) claims

• Create thorough loss reports and verify coverage as appropriate
• Initiate the most effective method of damage assessment for file handling
• Assist members with questions regarding the claims process and set expectations for next steps
• Apply strong time and call management skills in assisting members with insurance needs
• Support workload surges and catastrophe operations during designated catastrophic events
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled

Essential Qualifications

* High School Diploma or GED

• Ability to provide exceptional customer service by communicating clearly and professionally
• Ability to prioritize and multi-task while navigating through multiple business applications in a fast-paced team environment
• Successful completion of a job-related assessment is required

Preferred Qualifications

* US military experience through military service or as a military spouse/domestic partner

• Bachelor's degree

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, high-volume contact center environment
• Proficiency in multiple business applications and systems
• Strong time and call management skills
• Ability to prioritize and multi-task
• Excellent customer service skills

Career Growth Opportunities and Learning Benefits

* Comprehensive training program with hands-on training and e-learning modules

• Opportunities for career advancement and professional growth
• Continuing education assistance and career path planning
• Collaborative and supportive team environment

Work Environment and Company Culture

* arenaflex is a dynamic and fast-paced work environment that requires flexibility and adaptability

• Our team is passionate about delivering exceptional customer service and making a difference in the lives of our members
• We value diversity, equity, and inclusion and strive to create a workplace that is inclusive and welcoming to all
• arenaflex offers a comprehensive benefits package, including medical, dental, and vision plans, 401(k) retirement plan, pension plan, life insurance coverage, parental benefits, adoption assistance, paid time off program, and various wellness programs.

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan
• Pension plan
• Life insurance coverage
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Various wellness programs

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job