Experienced Customer Success Manager, Scale – Driving Customer Adoption and Growth at arenaflex
At arenaflex, we're revolutionizing the customer intelligence space with our cutting-edge platform that captures every buying signal, empowering companies to reach the right person with the right context at the right time. As a Customer Success Manager, Scale, you'll play a pivotal role in shaping our customer journey, creating meaningful experiences, and driving business outcomes for our customers.
About arenaflex
arenaflex is the customer intelligence platform that's changing the game for modern B2B companies. With over $50 million in funding from top-tier investors, including Greylock, Index, and Madrona, we're backed by 25+ operators from the fastest-growing companies in the world, such as Figma, Stripe, Airtable, Slack, Notion, Loom, and more. Our team is passionate about asking hard questions, collaborating gladly, and making decisions quickly – values that we believe are essential for driving innovation and growth.
Why We Need You
Our customers are at the heart of everything we do, and we're searching for a Customer Success Manager, Scale who will be a trusted partner to our customers and influence positive business outcomes. As a key member of our team, you'll have the opportunity to define what Customer Success looks like at arenaflex and in the category we're creating. Few roles provide such a direct impact on the growth of the company, and we're excited to find someone who shares our passion for customer success.
How You'll Contribute
As a Customer Success Manager, Scale, you'll collaborate with our scale customers through their customer journey, customizing the experience according to their use cases and requirements. You'll develop strategies for successful onboarding and enablement, balancing scalable, self-serve style training with 1:1 style implementation workshops. You'll also design, develop, and publish training content that ensures successful customer onboarding, adoption, and evangelism, and deepens arenaflex proficiency. Some of your key responsibilities will include:
- Collaborating with scale customers through their customer journey, including customizing the experience according to their use cases and requirements.
- Developing strategies for successful onboarding and enablement - balancing scalable, self-serve style training with 1:1 style implementation workshops.
- Designing, developing, and publishing training content (including courses, curriculum, guides, docs, and videos) that ensure successful customer onboarding, adoption, and evangelism, and deepen arenaflex proficiency.
- Creating outreach campaigns that drive customer value and adoption.
- Leading live learning events, including office hours, webinars, and new customer trainings.
- Evaluating and measuring campaign effectiveness and the success of adoption and learning initiatives.
- Building and maintaining strong working relationships with product to ensure onboarding and training content is up-to-date with the latest feature releases and relevant to customer needs.
- Building and maintaining strong working relationships with Marketing to promote and distribute training content to the right audience.
You'll Enjoy Being a Member of Our Team If You
* Have 4+ years of relevant work experience in Customer Success, Scale, Education, Learning & Development, etc. SaaS experience is a benefit.
- Have experience in project management, onboarding, developing training materials, and expertise in learning tools and platforms.
- Possess excellent writing, editing, and proofreading skills.
- Have empathy for who you work with; you identify with their challenges and your desire to delight shines through in your communications.
- Are a self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.
- Have strong communication and interpersonal skills with the motivation to inspire both our clients and your teammates.
- Thrive in a fast-paced environment and enjoy building processes from the ground up.
Our Values
At arenaflex, we're committed to living by our values, which include:
- Be Customer-centric: We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.
- Strive for Simplicity: We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.
- Make it Happen: We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.
- We’re In this Together: We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.
Our Benefits
We're committed to investing in our employees and their families, and we offer a range of benefits that reflect our values and culture. These include:
- Competitive base compensation with meaningful equity ownership.
- Health insurance including medical, dental, and vision, HSA and FSA.
- We pay 100% of your employee premium and 50% of your premium for any dependents.
- Unlimited Paid Time Off.
- Paid Company Holidays.
- Work from home policy including a laptop and support for your home office needs.
- Monthly Remote Stipend.
- 401(k) self contribution.
- Paid Family Leave.
- Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle.
Equal Employment Opportunities
arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
How to Apply
If you're excited about the opportunity to join our team and drive customer adoption and growth at arenaflex, please apply through our website. We can't wait to hear from you! Apply for this job