Junior Dental Customer Support Representative – Accelerate Digital Dentistry with arenaflex

At arenaflex, we're revolutionizing the dental industry with cutting-edge 3D dental imaging software and solutions that empower dental professionals to deliver exceptional patient care. As a Junior Dental Customer Support Representative, you'll play a vital role in bridging the gap between our customers and our production team, ensuring seamless product delivery and outstanding customer experiences.

About arenaflex

arenaflex is a pioneering company that's been shaping the future of digital dentistry for over a decade. Our software and hardware tools have been trusted by thousands of dental labs and practices worldwide, helping them stay ahead of the curve and diagnose patient scans in 3D with confidence. arenaflex is a subsidiary of Anatomage, a leading provider of innovative medical imaging solutions.

The Role

As a Junior Dental Customer Support Representative, you'll be the face of arenaflex that dental professionals know and trust. Your primary responsibilities will include:

• Collaborating with dental professionals to resolve issues, provide product assistance, and conduct surgical case planning
• Providing exceptional customer support via phone and email, ensuring timely and effective issue resolution
• Conducting product training with new customers, empowering them to get the most out of our software and solutions
• Building strong, professional relationships with dental professionals, fostering trust and loyalty
• Providing clinical feedback from dental professionals to our production team, informing product development and improvement
• Participating in ongoing training and professional development to stay up-to-date with the latest industry trends and technologies

What You'll Do

* Complete department training requirements under direct supervision

• Conduct surgical case planning with doctors
• Provide product assistance via phone and email
• Conduct product training with new customers
• Follow up with surgical case progress
• Build a professional working relationship with doctors
• Provide clinical feedback from doctors to the production team
• Train for and complete bone reduction cases with direct supervision
• Successfully pass validation training
• Handle complaints and resolve kickbacks
• Receive 3rd party data
• Perform other relevant duties as assigned

Requirements

* Strong computer knowledge, easily able to pick up new software applications

• Ability to learn clinical dental terms and medical concepts
• Excellent phone skills
• Strong verbal and written communication skills
• Strong attention to detail, multi-tasking ability, and organizational skills
• High accountability and responsibility

Qualities We Look For

* Experience in the medical or dental industry

• Experience in radiology
• Experience speaking to medical professionals on the phone
• Flexibility and the ability to multitask

Minimum Education And Experience Required

* Bachelor's degree in Biology or a related field

• 0-1+ year of full-time work experience

Benefits

* Health, Dental, and Vision care for you and your family

• 401K savings plan with employer matching
• Generous PTO leave and paid holidays
• Casual work culture
• Gym Stipend
• Employee Assistance Plan
• Team bonding activities and more!

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. As a Junior Dental Customer Support Representative, you'll have access to:

• Ongoing training and professional development opportunities
• Collaborative and dynamic team environment
• Flexible work arrangements, including remote work options
• Competitive compensation and benefits package
• Opportunities for career growth and advancement

Why Join arenaflex?

* Be part of a pioneering company that's shaping the future of digital dentistry

• Work with a talented and dedicated team that's passionate about delivering exceptional customer experiences
• Enjoy a dynamic and supportive work environment that fosters growth and learning
• Contribute to the development of innovative software and solutions that empower dental professionals to deliver exceptional patient care

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! arenaflex is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred. Apply for this job