Experienced Licensed Customer Care Advocate – Pet Insurance and Wellness Expert

At arenaflex, we're dedicated to providing top-notch care to the furry friends we love unconditionally. As a Licensed Customer Care Advocate, you'll play a vital role in helping pet parents protect their beloved companions with our innovative insurance and non-insurance products. If you're passionate about animals, have a knack for building strong relationships, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a pioneering force in the pet care industry, committed to revolutionizing the way we approach animal health and wellness. With a mission to empower pet parents with the knowledge and resources they need to give their pets the best possible life, we're on a quest to make a meaningful impact in the lives of millions of pets and their families. Our team is comprised of passionate, like-minded individuals who share a deep love for animals and a drive to make a difference.

Job Summary

As a Licensed Customer Care Advocate, you'll be the face of arenaflex, interacting with customers and responding to their inquiries via various communication channels. You'll provide exceptional support, guidance, and education to pet parents, helping them navigate our insurance and non-insurance products and ensuring they have the best possible experience with arenaflex. If you're a customer service rockstar with a passion for pets, we want to hear from you!

Key Responsibilities

* Provide top-notch customer service via phone, email, text, chat, social media, and other communication channels

• Respond to customer inquiries in a timely and professional manner, ensuring a seamless and satisfying experience
• Educate pet parents on our insurance and non-insurance products, helping them understand how to protect their furry companions
• Collaborate with internal teams to resolve customer issues and provide solutions
• Stay up-to-date on industry trends, product updates, and best practices to ensure expert-level knowledge
• Utilize productivity and task management tools like MS Office and G-Suite to streamline processes and enhance efficiency
• Leverage ticketing software (Zendesk, Kustomer, Gladly, etc.) to provide a complete and integrated response to customer inquiries
• Participate in ongoing training and development to enhance skills and knowledge

Requirements

* Active Property & Casualty Producer license required

• Prior experience in a customer service role, preferably in a high-volume call center or veterinary clinic
• Proven ability to build and strengthen customer relationships using effective communication, keen listening skills, and empathy
• Strong experience navigating multiple platforms to provide a complete and integrated response to customer inquiries
• Proficiency with productivity and task management tools like MS Office and G-Suite
• In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc.)
• Roll-up-your-sleeves mentality and a proactive approach to problem-solving
• Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively
• An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment

Essential Qualifications

* 2+ years of experience in a customer service role, preferably in a high-volume call center or veterinary clinic

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Proficiency with MS Office and G-Suite, with experience using ticketing software a plus
• Strong problem-solving skills, with the ability to think critically and outside the box

Preferred Qualifications

* Experience working in the pet care industry or a related field

• Familiarity with pet insurance and wellness products
• Certification in customer service or a related field
• Experience working in a start-up environment

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
• Proficiency with productivity and task management tools like MS Office and G-Suite
• In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc.)
• Strong attention to detail and prioritization abilities
• Entrepreneurial mindset and a passion for pets

Career Growth Opportunities and Learning Benefits

* Ongoing training and development to enhance skills and knowledge

• Opportunities for career growth and advancement within arenaflex
• Collaborative and dynamic work environment with a team of passionate and like-minded individuals
• Access to industry-leading training and development programs
• Opportunities to contribute to the development of new products and services

Work Environment and Company Culture

* arenaflex is a pet-friendly office, with a stocked kitchen, team workouts, and team outings

• Collaborative and dynamic work environment with a team of passionate and like-minded individuals
• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance and contributions

Compensation, Perks, and Benefits

* Comprehensive contributions to medical, dental, and vision for colleagues and dependents

• Generous PTO and Paid Holidays
• 401k with company match
• Pet-friendly offices, stocked kitchens, team workouts, team outings, and much more!

How to Apply

If you're a customer service rockstar with a passion for pets, we want to hear from you! Apply now to join the arenaflex team and be a part of our mission to revolutionize the way we approach animal health and wellness. Apply for this job