Experienced Insurance Customer Service Representative – Property & Casualty Insurance Sales and Support
At arenaflex, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. As a leading provider of insurance and financial services, arenaflex is committed to delivering innovative solutions that meet the evolving needs of our members.
Join the arenaflex Team
Embracing a fulfilling career at arenaflex means being part of a dynamic organization that values honesty, integrity, loyalty, and service. Our core values define how we treat each other and our members, and we're dedicated to creating a work environment that fosters growth, collaboration, and excellence. As an Insurance Customer Service Representative, you'll play a critical role in delivering exceptional service and support to our members, helping them achieve their financial goals and secure their future.
Comprehensive Training and Development
We're committed to investing in our employees' success, and our comprehensive training program is designed to equip you with the skills and knowledge you need to excel in your role. Our six-month training program includes:
- Fully paid training materials and class discussions
- Hands-on training and e-learning modules
- Instructor-led guidance and support
- Opportunities to work independently and develop a proactive support style
Flexible Work Arrangements
After completing our in-office development program, you'll have the opportunity to work from home two days a week. We also offer a shift differential of 15% for hours worked after 6:00pm EST and any hours worked on Saturday or Sunday.
Licensing and Certification
As part of our licensing training program, you'll be required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to three licensing exam attempts.
Key Responsibilities
As an Insurance Customer Service Representative, you'll be responsible for:
- Providing exceptional customer service and support to our members across multiple contact channels
- Facilitating the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members
- Applying developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions
- Maintaining respective trailing documents for all states
- Identifying, evaluating, and understanding member needs to consistently provide complete and accurate advice and solutions for insurance products and services
- Efficiently operating in a contact center environment and navigating multiple systems and programs while maintaining an engaging member interaction
Essential Qualifications
* High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1-2 years of customer service experience in a contact center environment
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in Microsoft Office
Preferred Qualifications
* Military veterans or spouses highly encouraged to apply
- Property and casualty insurance experience or certification
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Bilingual or multilingual skills a plus
Skills and Competencies
* Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and proficiency in Microsoft Office
- Analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- Comprehensive training program for new hires
- Ongoing training and development opportunities
- Mentorship and coaching programs
- Opportunities for advancement and career growth
Work Environment and Company Culture
Our Tampa offices are located at 17200 Commerce Park Blvd and 9527 Delaney Creek Blvd. We offer a dynamic and supportive work environment that fosters collaboration, innovation, and excellence. Our company culture values honesty, integrity, loyalty, and service, and we're committed to creating a workplace that's inclusive, diverse, and respectful.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Flexible work arrangements and remote work options
Conclusion
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As an Insurance Customer Service Representative at arenaflex, you'll have the chance to make a real difference in the lives of our members and contribute to our mission of empowering financial security. Apply today and join our team of dedicated professionals who are committed to excellence and customer satisfaction. Apply Now Apply for this job