Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote) – Murray, KY

At arenaflex, we're dedicated to providing exceptional patient care and support to those in need. As a national leader in home medical equipment and services, we're committed to empowering patients to manage their health and treatment at home. Our team of passionate professionals is driven by a shared vision of improving lives through compassionate care and innovative solutions. We're seeking a highly skilled and empathetic Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our remote team, you'll play a vital role in ensuring seamless patient care and support, even outside of regular business hours.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We're dedicated to helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to delivering high-quality medical products, services, and outstanding customer care.

Overview and Responsibilities

As a Patient Care Customer Service Representative, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. You'll be the primary point of contact for patients, providing exceptional support and care to ensure their needs are met.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Ability to work independently and as part of a team
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division

Skills and Competencies:

* Effectively communicate in English, both orally and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to work in a fast-paced environment with multiple priorities

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits:

* 401(k)

• Medical, dental, and vision
• Life insurance and disability
• Generous paid time off and paid holidays
• Bonus and incentive opportunities (non-exempt and exempt)
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Work Environment and Company Culture:

* 100% remote work from home, day one of employment

• Flexible scheduling to accommodate your needs
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply:

If you're passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your resume and profile to our online application portal. We appreciate your interest in arenaflex Healthcare Inc. and look forward to reviewing your application.

Equal Opportunity Employer:

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job