Experienced Customer Relationship Representative – Remote Seasonal (Full & Part Time positions available)

Are you a customer service enthusiast with a passion for gardening and eCommerce? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, the co-founder and largest provider of Proven Winners plants in the U.S. We're seeking an experienced Customer Relationship Representative to join our team on a seasonal basis, providing outstanding customer service to our eCommerce customers via phone, email, and chat. As a Customer Relationship Representative at arenaflex, you'll be the voice of our brand, representing the entire company through communications with customers. You'll be responsible for developing and maintaining good customer relations, acting as their resource, champion, problem solver, and in-house advocate. You'll answer phone calls, online questions, chats, and close cases, tracking and documenting customer interactions from first contact to post-sales feedback through Salesforce.

A Day in the Life

As a Customer Relationship Representative, your typical day might include:

• Helping customers pick out plants for their gardens over the phone
• Ordering replacement plants for customers who have an issue with their shipment
• Responding to customer reviews to sustain trust in our brand
• Answering general customer questions on our product pages
• Utilizing the #1 software for CRM and statistical data reporting: Salesforce

We're Looking for Someone Who:

* Is optimistic, with a positive and grateful attitude that leaves customers better than you found them

• Is empathetic, genuinely caring about each customer and their experience with our brand
• Is responsible, taking ownership of your position and striving to improve every day
• Is creative, loving to brainstorm, collaborate, and create

We Want to Hear from You If:

* You enjoy solving problems, figuring things out, and finding solutions

• You're a lifelong learner, eager to learn new things and take on new challenges
• You thrive in a fast-paced environment, rolling with the punches and adapting to changing circumstances
• You value great coworkers and a casual office setting

What We Offer:

* A seasonal position with a 6-month time frame

• Two different schedules to choose from: Part-time Seasonal (Friday through Tuesday, 9:30am to 2:00pm) or Full-time Seasonal (Monday through Friday, 8:00am to 4:30pm)
• A competitive hourly rate starting at $16.50 per hour, with opportunities for advancement and increased pay based on skill and experience
• A dynamic and supportive work environment, with opportunities for growth and development
• A comprehensive benefits package, including work-from-home flexibility and a safe and healthy work environment

Essential Functions:

* Develop and maintain good customer relations by acting as their resource, champion, problem solver, and in-house advocate

• Answer phone calls, online questions, chats, and close cases, tracking and documenting customer interactions from first contact to post-sales feedback through Salesforce
• Diligently watch for patterns of misunderstanding/deficient information through incoming cases and alert your supervisor and manager
• Order replacement plants for customers
• Actively participate in all meetings, sharing your successes and challenges, asking questions, and providing suggestions for improvement
• Exceed service level expectations with all internal and external customers

Four Star Values:

* Row Together: Serve each other with dignity and professionalism, building trust and loyalty through responsible actions and honest relationships

• Do The Right Thing: Make ethical, transparent, and well-intentioned decisions, focusing on what's best for our company, customers, and each other
• Look Around Corners: Take calculated risks, simplify processes, and approach new ideas with a "how can we?" mindset
• Embrace Challenges: Anticipate and attack challenges to meet goals and honor commitments, recognizing mistakes as learning experiences and openly discussing them
• Live Long & Prosper: Create and maintain a safe and healthy facility, identifying and fixing issues that pose risks to the safety and health of all employees and visitors
• Reach For The Stars: Take pride in producing the highest quality products and services that exceed our customers' expectations

Essential Skills:

* Demonstrate more than a basic knowledge of computers and applications, including Word, Outlook, Excel, etc.

• Demonstrate the ability to quickly learn and adapt to new computer systems, company-specific computer programs, and other new technology
• Appropriately acknowledge challenges and successfully resolve conflicts as needed, both internally and with customers
• Earn and maintain the trust and respect of all employees, co-workers, and customers

Essential Work Habits:

* Report to work as scheduled, maintaining a level of absences that result in minimal departmental disruption and minimal unfair burden on other employees

• Maintain a positive and cooperative attitude with all fellow employees, promoting positive morale by working effectively as a team member
• Establish priorities, work independently, and accomplish objectives with minimal supervision
• Ensure that all work areas are kept clean, neat, and organized
• Handle stress and pressures of the job without causing undue tension and disruption
• Maintain high attention to detail in all job-related activities

Qualifications:

* Minimum 2 years experience in a customer service role or similar position

• Minimum 2 years experience with Microsoft Office
• Salesforce experience is a plus, but is not a necessity
• Relevant college coursework preferred
• Submit a cover letter to be considered for this position

Job Types:

* Full-time

• Part-time
• Temporary
• Seasonal

Pay:

* From $16.50 per hour

Expected hours:

* 20-40 per week

Benefits:

* Work from home

• Flexible scheduling
• Comprehensive benefits package

Application Question(s):

* What makes you a great fit for this role?

• Which position are you interested in? Part-time Seasonal or Full-time Seasonal?
• Do you reside in Michigan or Ohio?
• Do you know that this is a seasonal position, lasting around 6 months?

Experience:

* Customer service: 2 years (Required)

Work Location:

* Remote If you're a motivated and customer-focused individual who is passionate about gardening and eCommerce, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us provide outstanding customer service to our customers, while also growing and developing your skills and career. Apply for this job