Experienced Customer Service Representative - Luxury Retail – Remote USA
Join arenaflex, a global leader in customer experience and technology, as a Customer Service Representative - Luxury Retail working remotely. This is an exciting opportunity to be part of a dynamic team that brings humanity to business and makes a real difference in the lives of customers.
About arenaflex
arenaflex is a company that has been making customers happy since 1982. We've helped some of the world's leading brands build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. Our mission is to deliver exceptional customer experiences that start with you.
Our Culture
Our culture is built on the values of inclusivity, diversity, and empathy. We believe that our employees are our greatest asset, and we're committed to creating a work environment that's supportive, inclusive, and empowering. We're proud to be a Great Place to Work certified company in the United States, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve.
What You'll Be Doing
As a Customer Service Representative - Luxury Retail, you'll be the face of arenaflex, providing exceptional service to customers of an iconic global luxury retail brand. You'll be responsible for:
- Answering incoming communications from customers, including phone calls, emails, and chats
- Conducting research to provide answers to customers' questions and resolve their issues
- Making recommendations of products or services to close sales
- Providing white glove treatment to customers, ensuring that they receive the highest level of service
What You Bring to the Role
To be successful in this role, you'll need:
- An appreciation for high fashion brands and haute couture
- At least 1 year of customer service experience
- At least 1 year of post-secondary education or 2 years of equivalent work experience
- The ability to recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset)
- A smartphone or another device that runs IOS or Android (iPad, etc.)
What You Can Expect
As a member of our team, you can expect:
- Support for your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage starting at $16 per hour, plus performance bonus opportunities
- A healthy benefits package that includes PTO, tuition reimbursement, health and wellness incentives
Visit our benefits page at www.hellottecbenefits.com for more information.
A Bit More About Your Role
We're committed to ensuring that you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, to 1000s of free courses to support your career growth, we're here to help you succeed. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.
About arenaflex
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve.
How to Apply
If you're passionate about delivering exceptional customer service and making a real difference in the lives of customers, we want to hear from you. Apply now to join our team at arenaflex.
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