Experienced Insurance Customer Service Representative – Work from Home Opportunity at arenaflex

At arenaflex, we're committed to providing exceptional customer experiences and exceptional insurance solutions to our valued members and customers. As a leading provider of insurance services, we're seeking an experienced Insurance Customer Service Representative to join our team and help us deliver world-class support to our policyholders.

About arenaflex

arenaflex is a dynamic and innovative organization that's dedicated to helping people protect what matters most – their families, homes, and businesses. With a rich history of providing top-notch insurance services, we're proud to be a trusted partner for individuals and families across the country. Our commitment to excellence, integrity, and customer satisfaction has earned us a reputation as a leader in the insurance industry.

Job Summary

We're seeking an experienced Insurance Customer Service Representative to join our team and provide exceptional support to our policyholders. As a key member of our insurance service center, you'll be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You'll work closely with our policyholders to review policies, provide quotes, and make recommendations to ensure they have the right coverage for their needs.

Responsibilities

As an Insurance Customer Service Representative at arenaflex, you'll be responsible for:

• Handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone
• Providing policyholders with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Providing quotes on endorsements as requested
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
• Performing other duties as assigned

Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
• A Property and Casualty insurance license, required
• A Membership license, preferred, and/or ability to obtain within 90 days of employment
• Excellent communication and interpersonal skills, with the ability to work effectively with policyholders, colleagues, and insurance companies
• Strong problem-solving and analytical skills, with the ability to navigate complex insurance policies and procedures
• Proficiency in EPIC and other insurance industry software systems
• Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer service

What We Offer

As an Insurance Customer Service Representative at arenaflex, you'll enjoy a competitive hourly rate, depending on experience and salary zone, as well as a comprehensive benefits package, including:

• Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable, productive work environment. Our team is dedicated to delivering exceptional customer service and supporting each other in achieving our goals. We're committed to fostering a culture of diversity, equity, and inclusion, where everyone feels valued, respected, and empowered to succeed.

How to Apply

If you're passionate about delivering exceptional customer service and have a strong background in insurance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. Apply for this job