Experienced Customer Support Agent – Remote

Join arenaflex, a pioneering healthtech company on a mission to revolutionize the mental health landscape by accelerating the adoption of frontier treatments that lead to lasting improvements in clinical outcomes. We're seeking an exceptional Customer Support Agent to join our team and play a vital role in delivering world-class support to our network of licensed psychotherapists.

About arenaflex

arenaflex is dedicated to transforming the growing mental health crisis by harnessing the power of Psychedelic-Assisted Psychotherapy (PAP). Our innovative platform, built in collaboration with top-tier investors, provides psychotherapists with the infrastructure and support needed to become empowered Ketamine-Assisted Psychotherapy (KAP) providers. By combining cutting-edge technology with a patient-centered approach, we're committed to enhancing clinical outcomes and improving the lives of millions of people struggling with depression and anxiety.

Our Mission

At arenaflex, we're driven by a passion for making a meaningful impact on mental health. Our team is comprised of high-performing individuals from diverse backgrounds, united by a shared vision of creating a more inclusive and supportive environment for those in need. We're committed to fostering a stimulating, ethical, and rewarding workplace culture that encourages collaboration, growth, and fun.

Your Role

As a Customer Support Agent at arenaflex, you'll be the primary point of contact for our network of psychotherapists, providing timely and effective support to ensure their success along their treatment journey. Your day-to-day responsibilities will include:

• Managing day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
• Providing support to therapists to ensure success along their treatment journey
• Bringing feedback and sharing insights with the team on common themes expressed by therapists
• Working with your direct manager to escalate open questions and concerns, collaborate with cross-functional teams to drive continuous process improvements, and execute experiments to document knowledge bases/saved responses for better serving patients

Responsibilities

* Assist with coordination of scheduling, rescheduling, and canceling therapist appointments as required

• Manage therapist inquiries and requests through our email communication system
• Provide tech support for therapists struggling with account access
• Coordinate with operations and therapist success teams to ensure requests are responded to in a timely manner
• Monitor the therapist journey to identify and mitigate potential issues as well as discover opportunities to improve the process
• Oversee the processing of therapist credentials submitted to our platform

Profile

* Team player who is passionate, detail-oriented, and a strong communicator

• 3+ years of related work experience in client service and support
• 2+ years of experience in the medical industry, particularly in mental health
• Knowledge of CRM systems, particularly Zendesk and Gmail
• Customer-first mindset, deep work ethic, and dedication to the highest level of support
• Comfortable working remotely in a telehealth fast-paced startup environment
• Interest in the field of psychedelic-assisted psychotherapy to transform mental health

What We Offer

* Competitive hourly salary

• Flexible working hours
• Growth opportunities and a high level of freedom
• We aim to set our team members up for success and offer a clear path for career advancement and personal growth
• Work with a team of industry-leading experts who are highly collaborative, disciplined, and who have fun working together
• The opportunity to change the way we approach mental health by advancing the mainstream adoption of psychedelic-assisted psychotherapy and make a positive impact on the lives of 100M+ people who are suffering from depression and anxiety in the US today!

Equal Opportunity Employer

We recognize healthcare is a universal concern and tackling the mental health crisis will require team members with different strengths from all walks of life. We are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.

Join Our Team

If you're passionate about making a difference in mental health and have the skills and experience to excel in this role, we encourage you to apply. We're an open-minded and inclusive workplace that values diversity and creativity. Don't let your skills match the job description perfectly – we're open to expanding our understanding of the role and finding the right fit for our team. Apply Now! Apply for this job