Experienced Customer Service Trainee – Federal Employee Program (FEP) Team

At arenaflex, we're passionate about delivering top-tier customer service in a fast-paced environment with opportunities for growth and development. We're seeking an experienced Customer Service Trainee to join our Federal Employee Program (FEP) team, where you'll engage with members and providers to handle customer service inquiries via the telephone. If you're passionate about delivering exceptional customer experiences and have a strong background in customer-facing environments, we encourage you to apply.

About arenaflex

As a leading health benefit plan company, arenaflex has been helping Tennesseans find their own unique paths to good health for over 65 years. We're not just a company – we're your neighbors and friends, fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial, and community good health for today, and a bright outlook for an even healthier tomorrow. arenaflex is a remote-first organization with many employees working primarily from their homes, and we're committed to creating a work environment that's inclusive, supportive, and empowering.

Job Responsibilities

As a Customer Service Trainee on our FEP team, you'll be responsible for:

• Receiving, investigating, and resolving all customer inquiries timely and accurately
• Handling customer service inquiries and problems via the telephone
• Ensuring all customer communication is clearly documented
• Interacting through various channels such as Chat, Phone, Email, and TEAMS
• Educating callers to ensure resolution is achieved on first contact
• Participating and attending training sessions and meetings
• Working independently and collaboratively as part of a team in a fast-paced environment
• Rotating shifts, including early morning, evening, and weekend hours
• Working overtime as required

Key Qualifications

To be successful in this role, you'll need:

• High School Diploma or equivalent
• 1 year of experience in a customer service support role
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast-paced environment
• Independent, sound decision-making, and problem-solving skills
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience in a healthcare or insurance environment
• Certification in customer service or a related field
• Experience with CRM software and other customer service tools
• Bilingual or multilingual skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Trainee, you'll have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback from experienced team members
• Opportunities for advancement and career growth
• Access to professional development resources and training programs
• Collaborative and supportive work environment

Work Environment and Company Culture

arenaflex is a remote-first organization, and many of our employees work primarily from their homes. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture values:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Continuous learning and growth
• Diversity, equity, and inclusion

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Overtime pay
• Benefits package, including health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for bonuses and incentives

How to Apply

If you're passionate about delivering exceptional customer experiences and have a strong background in customer-facing environments, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Employment Opportunity

arenaflex is an Equal Opportunity employer, and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. We're committed to creating a diverse and inclusive work environment that values and respects all individuals.

Tobacco-Free Hiring Statement

arenaflex is a tobacco-free organization, and we're committed to promoting health and wellness for our employees and our community. As a condition of employment, all employees must agree to a tobacco-free policy.

Background Check

All offers of employment will be contingent upon passing a background check, which includes an illegal drug and tobacco/nicotine test. An individual whose post-offer screening result is positive for illegal drugs or tobacco/nicotine and/or whose background check is verified to be unsatisfactory will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post-offer screening results.

Resources

If you're interested in quitting tobacco or nicotine products, we offer resources to help, including smokefree.gov and 1-800-QUIT-NOW.

Apply Now

If you're ready to join our team and start delivering exceptional customer experiences, apply now through our online application portal. We can't wait to hear from you! Apply for this job