Experienced Customer Solutions/Support Engineer – Azure Infrastructure at arenaflex

Unlock a Game-Changing Career with arenaflex

Are you a tech-savvy professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading global solutions company that reimagines everything CX through strategy, talent, and technology.

About arenaflex

arenaflex is a new breed of tech company – Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, helping brands grow across the world and into the future. With a presence in over 70 countries spanning 6 continents, we're trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands.

Our Game-Changers

At arenaflex, we're driven by a passion for innovation and a commitment to delivering outcomes that exceed our clients' expectations. Our game-changers embody the following values:

• Challenge Conventions: We're not afraid to think outside the box and push the boundaries of what's possible.
• Deliver outcomes unimagined: We strive to create solutions that exceed our clients' expectations and leave a lasting impact.
• Create experiences that go beyond WOW: We're dedicated to crafting experiences that inspire, delight, and exceed our clients' expectations.

Join the arenaflex Catalyst Team

As a Customer Solutions/Support Engineer – Azure Infrastructure at arenaflex, you'll be part of our Concentrix Catalyst team, which powers the experience design and engineering capabilities at arenaflex. You'll work with the best in the world, providing market-leading technology and insights to modernize and simplify the customer experience.

Key Responsibilities

As a Customer Solutions/Support Engineer – Azure Infrastructure, you'll leverage your deep technical expertise and experience in Microsoft Azure Infrastructure technologies to provide exceptional architecture advising, consulting, and support. Your key responsibilities will include:

• Utilizing advanced knowledge in Azure Stack HCI, Windows Server, Hyper-V, and VMware to design and implement robust solutions.
• Engaging with Hyper-Converged Infrastructure, Virtualization, Storage, and Networking to drive solutions and resolve complex technological challenges.
• Conducting architecture consultation and support for hybrid infrastructures and cloud adoption using the Well Architected Framework.
• Interfacing with enterprise and government clients to successfully plan, deploy, and optimize on-premises, private, and public cloud environments.
• Advising clients on strategic decisions and tailoring solutions to meet the unique needs of their organizations.
• Confidently presenting complex technical concepts and solutions to clients, aligning them with business goals and objectives.
• Providing comprehensive systems architecture, administration, operations, and software support.
• Solving advanced technical issues and delivering training for Microsoft enterprise software products.

Essential Qualifications

To succeed in this role, you'll need:

• A minimum of 6 years of experience in customer-facing roles involving systems architecture, IT consulting, support, and advanced troubleshooting.
• 5+ years of experience with Azure Stack HCI, Windows Server, Hyper-V, and VMware.
• A bachelor's degree in information technology or equivalent experience.
• A strong understanding of Microsoft's Modern IT Architecture and Strategy.
• Advanced Microsoft certifications in relevant technologies (Azure, Windows Server) which are highly preferred.
• Proven ability to work independently with strong customer service, problem-solving, and communication skills.
• Comfort in presenting complex information to clients and influencing decisions effectively.

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• Experience working with cloud-based technologies and infrastructure.
• Knowledge of DevOps practices and tools.
• Familiarity with Agile methodologies and project management principles.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Solutions/Support Engineer – Azure Infrastructure, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced professionals in the field.
• Opportunities to work on high-profile projects and collaborate with cross-functional teams.
• A dynamic and supportive work environment that encourages innovation and creativity.

Work Environment and Company Culture

As a remote-first company, we're committed to providing a flexible and inclusive work environment that supports the needs of our employees. Our company culture is built on the following values:

• Innovation: We're passionate about innovation and committed to delivering game-changing solutions.
• Collaboration: We believe in the power of collaboration and work together to achieve our goals.
• Inclusion: We're dedicated to creating an inclusive and diverse work environment that supports the needs of all employees.
• Excellence: We strive for excellence in everything we do and are committed to delivering exceptional results.

Compensation, Perks, and Benefits

As a Customer Solutions/Support Engineer – Azure Infrastructure at arenaflex, you'll enjoy a competitive compensation package, including:

• A base salary range of CAN $131,208.79- CAN $197,313.
• Incentives that align with individual and company performance.
• A comprehensive benefits package, including private medical plans, retirement savings plans, paid learning days, and flexible workplaces.
• Opportunities for professional development and career growth.

Location and Language Requirements

This position is based in Canada and requires bilingual French/English proficiency.

How to Apply

If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application by [insert deadline] to join our team of game-changers at arenaflex.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that supports the needs of all employees.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job