Experienced Chat Support Associate – Veterinary Industry Customer Service
At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their critical purchasing decisions and processes. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, and delivering care to millions of animals across all 50 states, we're on a mission to modernize the $50B+ animal health industry. Join our growing team at arenaflex and help us make a difference in the lives of pets and their owners.
About the Position
As a Chat Support Associate at arenaflex, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them succeed. This role requires a proactive self-starter who thrives in a fast-paced, team environment, with a passion for delivering outstanding customer service and a desire to grow and develop with our company.
Key Responsibilities
- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows
Essential Qualifications
- 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills
Preferred Qualifications
- Tech/start-up work experience is a plus but not required - Knowledge of intercom and/or experience with other chat platforms is strongly preferred
Skills and Competencies
- Exceptional customer service skills with a focus on empathy and problem-solving - Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders - Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines - Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues - Proficiency in using technology, including chat platforms, email, and phone systems - Ability to work independently and as part of a team, with a strong focus on collaboration and communication
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Chat Support Associate, you'll have the opportunity to work with a talented team of professionals, learn from industry experts, and develop new skills and knowledge. We offer a range of training and development programs, including: - Ongoing training and development opportunities to help you grow and develop your skills - Mentorship and coaching from experienced team members - Opportunities to take on new challenges and responsibilities - A collaborative and supportive work environment that encourages learning and growth
Work Environment and Company Culture
At arenaflex, we're proud of our inclusive and supportive company culture. We believe in creating a work environment that's welcoming, diverse, and inclusive, where everyone feels valued and respected. Our team is passionate about making a difference in the lives of pets and their owners, and we're committed to creating a workplace that's fun, collaborative, and rewarding.
Compensation, Perks, and Benefits
As a Chat Support Associate at arenaflex, you'll enjoy a range of benefits and perks, including: - 100% remote work within the USA - Medical, dental, and vision insurance - Automatic 401k contribution - Employee referral program - At-home office setup - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events
Salary Range
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits.
How to Apply
If you're passionate about delivering exceptional customer service and making a difference in the lives of pets and their owners, we'd love to hear from you. Please submit your application through our careers page, and we'll be in touch to discuss your qualifications and experience.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. Apply for this job