Experienced Customer Support Representative – Data Entry Specialist

Join arenaflex, a leading staffing solutions provider, in the Charlotte area and take the first step towards a rewarding career in customer support and data entry. As a Temp-to-Hire Customer Support Representative, you will have the opportunity to work with a dynamic team, develop your skills, and grow with a company that values innovation, creativity, and continuous improvement.

About arenaflex

arenaflex is a forward-thinking staffing solutions provider that has revolutionized the way companies find and hire top talent. Founded by industry leaders, our mission is to deliver coordinated staffing solutions with unparalleled service, a commitment to project completion, and a passion for innovation and creativity. With a suite of niche brands offering a complete range of staffing services, we cater to emerging growth companies and the Fortune 500 across various market sectors, career specialties, and industries.

Job Summary

We are seeking an experienced Customer Support Representative to join our team in the Charlotte area. As a Customer Support Representative, you will be responsible for handling phone and email customer service within our CRM system, utilizing Excel for reporting, PowerPoint, Outlook, internet, and multiple email boxes, and keying orders and data entry. If you have a strong background in customer service, excellent computer skills, and a passion for delivering exceptional customer experiences, we encourage you to apply.

Responsibilities

* Handle phone and email customer service within our CRM system, ensuring timely and effective resolution of customer inquiries and issues.

• Utilize Excel for reporting, PowerPoint for presentations, Outlook for email management, and internet for research and data entry.
• Key orders and perform data entry with high accuracy and attention to detail.
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
• Develop and maintain a thorough understanding of our products and services to provide informed and effective customer support.
• Meet or exceed performance metrics and targets, including customer satisfaction, first-call resolution, and issue resolution rates.

Requirements

* 1+ years of customer service representative/support experience in a fast-paced, dynamic environment.

• Strong computer skills, including proficiency in Excel, Word, Outlook, and PowerPoint.
• Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
• Excellent typing and systems skills, with the ability to work accurately and efficiently in a fast-paced environment.
• Ability to work in a team environment, with a focus on collaboration and customer satisfaction.

Preferred Qualifications

* Experience working in a CRM system, with a strong understanding of customer service principles and practices.

• Knowledge of data entry procedures and protocols, with the ability to accurately and efficiently enter data into our systems.
• Experience working in a call center or customer service environment, with a strong understanding of customer service metrics and performance targets.
• Bachelor's degree in a related field, such as business, communications, or customer service.

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.

• Strong problem-solving and analytical skills, with the ability to resolve customer issues and improve overall customer satisfaction.
• Ability to work in a fast-paced, dynamic environment, with a focus on collaboration and customer satisfaction.
• Strong attention to detail, with the ability to accurately and efficiently enter data into our systems.
• Ability to work effectively in a team environment, with a focus on collaboration and customer satisfaction.

Career Growth Opportunities and Learning Benefits

As a Customer Support Representative at arenaflex, you will have the opportunity to develop your skills and grow with a company that values innovation, creativity, and continuous improvement. Our comprehensive training program will provide you with the knowledge and skills you need to succeed in this role, and our supportive team environment will help you build a strong foundation for your career.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company that values innovation, creativity, and continuous improvement. Our team environment is supportive and collaborative, with a focus on customer satisfaction and team success. We offer a comprehensive benefits package, including medical, dental, vision, and federal and state leave programs, as well as opportunities for career growth and professional development.

Compensation, Perks, and Benefits

As a Customer Support Representative at arenaflex, you will receive a competitive hourly rate of $18-20, with opportunities for career growth and professional development. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance
• Federal and state leave programs
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to working with you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or interview process, please let us know. Apply for this job