Experienced Assistant Customer Service Manager – Front End Operations and Customer Experience

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Assistant Customer Service Manager on our Front End team, you will play a vital role in ensuring that our customers receive the highest level of service and support. If you are passionate about customer service, have a strong work ethic, and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading retail company that operates a chain of stores across the United States. Our mission is to provide our customers with an exceptional shopping experience, offering a wide range of products and services that meet their needs and exceed their expectations. We are committed to building strong relationships with our customers, employees, and suppliers, and to creating a positive and inclusive work environment that fosters growth, learning, and success.

Job Summary

As an Assistant Customer Service Manager, you will be responsible for managing the Front End operations, providing exceptional customer service, and ensuring that our customers receive a positive and memorable experience. You will work closely with the Customer Service Manager to achieve business goals, foster a positive work environment, and promote a culture of excellence and customer satisfaction.

Key Responsibilities

* In the absence of the Customer Service Manager, supervise the performance of all duties and responsibilities of all Front End Associates

• Manage the Front End during designated hours a minimum of three days a week, ensuring that our customers receive a positive and memorable experience
• Maintain an atmosphere of enthusiastic customer awareness, with a primary emphasis on fast and easy customer service
• Serve as a model for customer service, instilling this value in all associates and promoting a culture of excellence and customer satisfaction
• Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
• Maintain an efficient and productive Front End operation, ensuring that our customers receive a positive and memorable experience
• Support the achievement of budgeted financial and operating results for the Front End
• Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Monitor shrink and ensure that inventory and moneys are accounted for, providing coaching for associates to recognize and prevent losses
• Ensure compliance with local, state, and federal regulations
• Provide recognition of accomplishments and offer coaching when necessary
• Train and develop Office Assistants and Cashiers
• Ensure office functions are completed accurately and on time
• Communicate all cash variances to the Customer Service Manager
• Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
• Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
• Maintain proper knowledge of all sales associate register functions and Front End accounting services, which include all Office Assistant functions
• In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
• Successfully complete Computer Based Training (CBT) and Training Aid courses
• Perform all other duties and projects as assigned

Qualifications

* A high school graduate or equivalent preferred

• Excellent interpersonal, organizational, communication, and customer service skills
• Must be able to perform the job duties and responsibilities of Office Assistant
• Good understanding of store operations preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Ability to lead and direct others
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

* Ability to use computers and other communication systems required to perform job functions

• Ability to push or pull up to 2000 pounds using a pallet jack
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
• Perform repetitive hand and arm motions
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Benefits

* 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience

* Customer service: 1 year (Required)

Ability to Relocate

* Monroe, NC 28110: Relocate before starting work (Required)

Work Location

* In person If you are passionate about customer service and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job