Experienced Patient Care Customer Service Representative – After Hours Call Center REMOTE – Murray, KY

At arenaflex, we are dedicated to providing high-quality medical products, services, and outstanding customer care to patients across the country. As a national leader in the home medical equipment industry, we are committed to empowering patients to manage their health and treatment at home. Our team of passionate and caring professionals is at the forefront of delivering exceptional patient care, and we are seeking a dedicated and compassionate Patient Care Customer Service Representative to join our After Hours Call Center team in Murray, KY.

About arenaflex

arenaflex Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we provide high-quality medical products, services, and outstanding customer care to patients nationwide.

Overview and Responsibilities

We are seeking a dedicated Patient Care Customer Service Representative to join our After Hours Call Center team in Murray, KY. In this position, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a Patient Care Customer Service Representative, you will be the primary point of contact for patients, providing exceptional customer service and ensuring that their needs are met.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Essential Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Effective communication skills in English, both oral and written
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology knowledge
• Multi-tasking and attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications:

* Experience in a call center or customer service environment

• Knowledge of medical equipment and supplies
• Familiarity with Microsoft applications, including Word and Excel
• Understanding of email transmission and communication, internet navigation, and research

Work Environment and Company Culture:

As a Patient Care Customer Service Representative at arenaflex, you will be working in a fast-paced, dynamic environment that requires strong communication and problem-solving skills. Our team is passionate about delivering exceptional patient care, and we are committed to creating a positive and supportive work environment. We offer a range of benefits and perks, including:

• 100% remote work from home
• Quarterly bonus opportunities
• Paid time off and holidays
• Medical, dental, and vision benefits
• Life insurance and disability benefits
• Generous mileage reimbursement
• Telephone reimbursement
• 401(k) plan
• Bonus and incentive opportunities

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to investing in our employees' growth and development. As a Patient Care Customer Service Representative, you will have opportunities to advance your career and develop new skills through:

• On-the-job training and mentorship
• Ongoing education and training programs
• Opportunities for advancement to leadership roles
• Participation in company-wide initiatives and projects

Equal Opportunity Employer:

arenaflex Healthcare Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we prohibit discrimination based on membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws.

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Note:

arenaflex is a drug-free workplace and requires a background investigation and drug screen for all employees. Apply for this job