Experienced Social Media and Customer Service Associate – E-commerce and Community Engagement
At arenaflex, we're passionate about delivering exceptional customer experiences and creating engaging online communities. As a key member of our team, you'll play a vital role in shaping our social media presence and ensuring that our customers receive top-notch support. If you're a creative and detail-oriented individual with a passion for social media and customer service, we invite you to join our dynamic team.
About arenaflex
arenaflex is a leading provider of premium Tesla accessories and unrivaled customer experiences to the Tesla community. Our mission is to help Tesla owners discover more fun and possibilities with their vehicles. We're a professional, collaborative, and creative team that's dedicated to delivering exceptional results and fostering a positive work environment.
Our Work Environment
We're proud to offer a modern office setting where you'll have the opportunity to collaborate with a talented team of professionals. As a valued member of our team, you'll enjoy:
- A dynamic and collaborative work environment
- Flexible scheduling to accommodate your needs
- Competitive compensation package
- Health and wellness benefits
- Opportunities for career growth and professional development
Job Description
We're seeking an enthusiastic and detail-oriented E-commerce Social Media Associate and Customer Service Support to contribute to our online presence and ensure exceptional customer experiences. As an E-commerce Social Media Associate, you'll assist in executing social media strategies and collaborate with the customer service team to address customer inquiries and concerns.
Responsibilities
As an E-commerce Social Media Associate and Customer Service Support, your key responsibilities will include: ### Social Media
- Assist in managing and curating content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, and Pinterest.
- Monitor social media channels for trends, comments, and messages, and engage with followers by responding to comments and direct messages in a timely and personable manner.
- Collaborate with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, and content calendars.
- Assist in scheduling and posting content using social media management tools.
- Monitor social media performance metrics and compile data for reports to evaluate the effectiveness of campaigns and strategies.
### Customer Service Support
- Support the customer service team by promptly responding to customer inquiries, feedback, and concerns across various communication channels, including email, chat, and social media platforms.
- Assist in addressing and resolving customer issues, striving for customer satisfaction and maintaining a positive brand image.
- Escalate complex customer inquiries to appropriate teams and ensure timely follow-up and resolution.
- Help manage customer reviews and ratings, encouraging positive feedback and assisting in addressing negative comments professionally.
- Maintain a solid understanding of products, services, and company policies to accurately assist customers.
### Collaboration and Reporting
- Collaborate with cross-functional teams, including marketing and sales, to align social media efforts with overall business goals.
- Share customer insights and feedback with relevant departments to contribute to product improvements and service enhancements.
- Assist in compiling and organizing data for regular social media and customer service reports.
Requirements
To be successful in this role, you'll need:
- A Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
- Prior experience or internship in social media management and customer service is a plus.
- Excellent written and verbal communication skills, with the ability to communicate professionally and empathetically with customers.
- Strong organizational skills and attention to detail to effectively manage social media content schedules and customer interactions.
- Familiarity with social media platforms and an understanding of their unique features and audience preferences.
- Basic knowledge of customer service principles and the ability to handle customer inquiries with patience and professionalism.
- Adaptability and willingness to learn new tools and technologies.
- Creative mindset with an interest in staying informed about social media trends.
- Proficiency in graphic design tools and content creation platforms is advantageous.
Benefits
As a valued member of our team, you'll enjoy:
- Competitive compensation package
- Opportunity to gain experience in both social media management and customer service
- Exposure to a dynamic and collaborative work environment
- Potential for career growth within the organization
- Health and wellness benefits
How to Apply
If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers, and contributing to a positive brand image, we invite you to apply. Please submit your resume and a cover letter outlining your relevant experience and your passion for social media and customer service.
Job Type
Full-time
Pay
$20.00 - $24.00 per hour
Benefits
Flexible schedule Health insurance Paid time off Schedule: 8 hour shift, Day shift, Monday to Friday, No nights, No weekends, Overtime, Weekends as needed Supplemental pay types: Bonus opportunities Ability to commute/relocate: Tustin, CA 92780: Reliably commute or planning to relocate before starting work (Required)
Application Question(s)
Are you familiar with Tesla aftermarket accessories?
Experience
Customer service: 1 year (Preferred)
Work Location
In person
Estimated Salary
$20 to $28 per hour based on qualifications. Apply Job! Apply for this job