Experienced Customer Service Representative – Virtual Apron Support Team (Remote)

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our Virtual Apron Support Team, you'll play a vital role in creating effortless interactions for our external and internal customers. If you're passionate about providing top-notch service, resolving customer issues, and working in a dynamic remote environment, we want to hear from you.

Job Summary:

As an Experienced Customer Service Representative, you'll be responsible for providing consultative customer service that consistently meets or exceeds arenaflex standards of excellence and customer expectations. You'll take ownership of customer issues, utilize available resources, and provide complete end-to-end issue resolution. Your exceptional communication skills, product knowledge, and conflict resolution abilities will make you an invaluable asset to our team.

Key Responsibilities:

*

Customer Service (65%):

+ Use a uniform script to place outbound calls to customers from leads obtained from various marketing sources. + Schedule new appointments, confirm, reschedule, or cancel appointments by validating customer information and project qualification. + Provide support to store and field partners and customers. + Resolve customer conflicts and escalate issues as necessary.

Communication (5%):

+ Respond to email, chat, and email inquiries occasionally.

Other (5%):

+ Perform other job duties as assigned by your manager.

THD Process & Policy (25%):

+ Answer inbound calls from internal and external customers who have been referred through a store associate, internet lead, or other source. + Schedule new appointments, confirm, reschedule, or cancel appointments by validating customer information and project qualification.

Direct Manager/Direct Reports:

* This position typically reports to a Contact Center Supervisor.

• This role has 0 direct reports.

Travel Requirements:

* No travel required.

Physical Requirements:

* Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).

Working Conditions:

* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

* Must be 18 years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

* Working knowledge of Microsoft Office Suite.

• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
• Excellent written and verbal communication skills.

Minimum Education:

* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

* Minimal or no educational requirement for this job.

Minimum Years of Work Experience:

* 0

Preferred Years of Work Experience:

* 0

Minimum Leadership Experience:

* No previous leadership experience

Preferred Leadership Experience:

* No previous leadership experience

Certifications:

* None

Competencies:

* Action Oriented

• Being Resilient
• Self-Development
• Collaborates
• Customer Focus
• Resourcefulness

What We Offer:

* Competitive compensation and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and dynamic remote work environment.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Flexible work arrangements to balance work and life.

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us:

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job