Experienced Application Supervisor – Learning & Development (L&D) Team at arenaflex

At arenaflex, we're shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that’s where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming. We're seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville.

About arenaflex

arenaflex is a global entertainment company that produces and distributes original content to over 220 million subscribers in over 190 countries. We're committed to creating a better way to watch, and our customer service team plays a crucial role in making that happen. Our L&D team is responsible for providing leadership, customer service, and equipment training that has an instantaneous impact on our sellers, our customers, and the enterprise.

Job Summary

We're looking for an experienced application supervisor to join our L&D team in Alphaville. This function will paintings around the getting to know needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew. The ideal candidate will have 3+ years of experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.

Key Responsibilities

* Program management: + Outline, document, and preserve the scope of all local L&D tasks. + Create, music, and preserve task plans. + Develop a trusting partnership with the outsourced call middle partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.

• Learning content material development / educational layout:

+ Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. + Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps. + Studies content and/or collaborate with situation remember experts (SMEs) and different cross-functional stakeholders to develop regular and accurate domestically and globally valid training curriculum. + Expand solutions (e.g., instructor-led, digital, e-studying, combined, and many others.) that offer applicable, hard, and efficient getting to know studies. + Develop essential route collateral which includes facilitator and learner substances, presentation media, task aids, and know-how checks.

• Facilitation:

+ Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. + Run train-the-trainer packages for name center running shoes. + Educate and broaden name center leaders to co-facilitate the delivery of studying fabric

• Dealer management and dating constructing:

+ Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise. + Guiding these groups to obtain achievement with the right path, assist, and tasks. + Being capable of build and power L&D governance for the companies: data evaluation, dealer help team shape, intake framework, evaluation framework, and so on.

• Stakeholder management:

+ Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew. + Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect. + Collaborating with different commercial enterprise leaders and reworking operational possibilities into L&D possibilities.

Essential Qualifications

* 3+ years of experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.

• Enjoy designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
• Experience creating learning’s, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
• Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
• Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
• Enjoy running in a quick-paced, outcomes-orientated, information-driven environment.
• High degree of independence and potential to work and manipulate very own time efficiently.
• Bachelor’s degree in instructional layout or a associated diploma, grasp’s diploma a plus.

Preferred Qualifications

* Fluent in Portuguese and English. Spanish is a plus.

• Experience working in a pass-cultural global environment is a plus.
• Enjoy content/ know-how management is a plus.
• Enjoy designing schooling curriculum for service, retail, or call center managers/ leaders is a plus.
• Enjoy with innovative facilitation gear is a plus.

What We Offer

* Competitive salary: $25 to $35/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and experienced application supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job