National Customer Operations Manager – USA at arenaflex
Job Title:
Experienced Full Stack National Customer Operations Manager – Beverage Quality, Revenue, and Profit Growth
Job Description:
About arenaflex
arenaflex is a leading beverage company that has been refreshing the world for over 130 years. With a portfolio of iconic and innovative brands, including Coca-Cola, Simply, fairlife, and Topo Chico, we are committed to delivering exceptional customer experiences and driving business growth. Our company culture is built on four key behaviors: curious, empowered, inclusive, and agile, and we believe that our culture is one of the reasons we continue to thrive.
Job Summary:
We are seeking an experienced National Customer Operations Manager to join our Inspire Account Team in the United States. As a key member of our team, you will be responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. You will play a critical role in driving beverage quality, revenue, and profit growth for our customers, while ensuring proper cost management and customer stewardship.
Key Responsibilities:
* Lead customer selling efforts of operational products and services and customer stewardship
- Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
- Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
- Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
- Lead internal project team resources and project communication with customer and account team
- Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
- Identify key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex
Qualifications & Requirements:
* Bachelor's degree (BS/BA) or equivalent required
- Master's degree (MS/MA/MBA) or equivalent preferred
- Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
- 3 or more years of customer management experience or customer operational management experience
- 2-4 years of general Operations experience
- 2-4 years of Project Management experience
- Experience working with data, specifically manipulation and analysis
- Functional Skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and arenaflex operational value proposition both written and verbally + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability
What We Can Do for You:
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world
- Expansive & Diverse Customers: We work with a diversified group of customers, ranging from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day
- Skills:
+ Data analysis and manipulation + Project management + Operational planning and execution + Customer stewardship and relationship-building + Financial management and budgeting + Presentation development and delivery + Influencing and strategic thinking
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Expected Salary:
The expected salary range for this position is competitive and based on industry standards.
How to Apply:
If you are a motivated and experienced professional looking to join a dynamic team, please apply for this position by clicking on the link below: Apply Job!
Note:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job