Experienced Licensed Customer Service Representative – Personal Lines Insurance

At arenaflex, we're dedicated to providing exceptional customer service and support to our policyholders and agents. As a Licensed Customer Service Representative, you'll play a vital role in delivering timely, accurate, and responsive information and service to our customers, ensuring high customer satisfaction, growth, and retention of business. If you're passionate about insurance, customer service, and building long-term relationships, we want to hear from you.

About arenaflex

arenaflex is a leading provider of personal lines insurance products, plans, and programs. Our mission is to provide protection for the unexpected and deliver it with care, helping people feel secure and confident in their futures. We're committed to fostering an environment where employees from all backgrounds can build long and meaningful careers, and we're proud to support a diverse, equitable, and inclusive workplace.

Job Summary

As a Licensed Customer Service Representative, you'll be responsible for providing exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies. You'll build rapport with each customer, listen to their requests and inquiries, and work to retain policyholders who inquire about canceling auto policies. You'll also process policyholder transactions accurately and within established time standards, interpret policy contracts, and identify and communicate transactions and impact to policy premium.

Responsibilities

* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line

• Builds rapport with each customer
• Listens to customers' requests and inquiries
• Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues
• Uses de-escalation tactics and when necessary, escalates to appropriate team
• Processes policyholder transactions accurately and within Customer Response Center established time standards
• Interprets policy contracts to insured based on expert knowledge of personal lines auto products
• Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements
• Understands aspects of billing systems as it pertains to policy coverage
• Identifies and communicates transactions and impact to policy premium
• Evaluates and makes decisions regarding exceptions to payment plan and fees
• Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results
• Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service
• Develops and maintains product, procedural, and technical systems knowledge
• Completes licensing and continuing education requirements
• Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems, and has required internet connectivity
• Performs additional duties as assigned

Qualifications

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license

• Associates degree and 1+ year Insurance experience preferred
• 3-5 years related Customer Service experience is required
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential
• Excellent communication and interpersonal skills are required
• Personal Lines producer insurance licenses required upon hiring and training

Work Environment and Company Culture

* Work from home with dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps

• Quiet, secure, distraction-free place to work
• Paid training is Monday – Friday, 9:00am – 5:30pm EST (full-time)
• After onboarding and training is complete, go-forward shifts will have a start time between the hours of 8am and 10:30am EST/8-hour shifts
• One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend
• arenaflex is an equal opportunity employer and is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers

Career Growth Opportunities and Learning Benefits

* arenaflex offers comprehensive training and development programs to help you grow and succeed in your career

• Opportunities for advancement and career growth within the company
• Access to online learning platforms and resources to enhance your skills and knowledge
• Collaborative and supportive work environment that encourages learning and growth

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Comprehensive health insurance and wellness programs
• Retirement savings plan and matching contributions
• Paid time off and holidays
• Access to on-site fitness center and wellness programs
• Employee recognition and reward programs

How to Apply

If you're passionate about customer service, insurance, and building long-term relationships, we want to hear from you. Apply now to join our team as a Licensed Customer Service Representative and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job