Experienced Customer Service Representative – Remote Opportunity at arenaflex
Join arenaflex's dynamic team as a Customer Service Representative and become an integral part of our mission to deliver exceptional customer experiences.
About arenaflex
arenaflex is a leading organization in the healthcare industry, dedicated to providing innovative solutions and exceptional customer service. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our ranks. As a Customer Service Representative at arenaflex, you'll have the opportunity to work with a talented team, develop your skills, and grow your career in a dynamic and supportive environment.
Job Summary
We're seeking an experienced Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional customer service to clients, patients, and requestors. You'll work closely with our customers to resolve issues, answer questions, and provide accurate and timely information. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you!
Key Responsibilities
As a Customer Service Representative at arenaflex, your key responsibilities will include:
- Requestor Support: Ensure arenaflex is providing excellent customer service by being client-focused and responsive to customer needs.
- Daily Roles and Responsibilities:
+ Meet daily goal of 85 calls per day, averaging 11 calls per hour. + Assist clients, patients, and requestors with the status of requests for medical records via phone call. + Ensure notes are accurate and detailed. All actions require a note in Med-Release. + Provide excellent customer service promptly with accurate and concise information. + Build strong value-based relationships with customers – a passion for customer interaction is a must! + Ensuring customer satisfaction is a primary goal. + Resend, or cancel invoices. + Reprocess orders for missing information. + Obtain missing information for non-compliant requests from patients and requestors. + Data entry and other duties as assigned. + Fax and email records securely to requestors. + Work with other departments to ensure requests are sent promptly.
Qualifications
To be successful as a Customer Service Representative at arenaflex, you'll need:
Excellent communication skills
, strong analytical and problem-solving skills.
Ability to multi-task, prioritize duties, and have strong time management skills
.
Proficient computer skills with software applications such as Microsoft Office
.
Maintain a positive, empathetic, and professional attitude toward customers always
.
High school diploma or GED required
.
Preferred Skills/Not Required
While not required, we prefer candidates with:
Previous Medical Records Experience
– Knowledge of HIPAA preferred but not required.
1+ year of Customer Service/ Call Center experience
– Preferred.
Qualities We're Looking For
As a Customer Service Representative at arenaflex, you should possess:
Fast learner
– Quick Learner.
Self-motivated and able to work independently
.
Ability to adapt to change/ flexibility a must
.
Candidate must maintain a high level of business integrity and diligence
.
Passionate about people and being able to show patient empathy is a must
.
Positive attitude
.
Someone who strives to do more
.
Schedule
As a remote Customer Service Representative at arenaflex, you'll work a standard 8-hour shift between 8:00am-6:00pm CST, Monday to Friday.
Pay
We offer a competitive hourly rate of $16-18 per hour, depending on experience.
Why Join arenaflex?
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. As a Customer Service Representative, you'll have the opportunity to:
Develop your skills
in customer service, communication, and problem-solving.
Work with a talented team
of professionals who share your passion for delivering exceptional customer experiences.
Grow your career
in a dynamic and supportive environment.
Enjoy a competitive salary and benefits package
.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex. Apply Now! Apply for this job