Experienced Full Stack Customer Experience Strategy, Insights, & Programs Manager – Amazon AIR

Are you ready to soar with Amazon Air and join a team that's passionate about delivering exceptional customer experiences? We're looking for a highly skilled and motivated Sr. Manager, CX Strategy, Insight and Program to help drive our vision of advocating for our customers, driving Air Performance across the network, and coordinating the interests of the Air network to provide the optimal outcome for Air's most important stakeholders.

About Amazon Air

Amazon Air is a critical component of Amazon's logistics network, providing fast and reliable transportation of packages to customers around the world. As a key player in the e-commerce industry, Amazon Air is committed to delivering exceptional customer experiences through innovative solutions, cutting-edge technology, and a customer-centric approach.

About the Role

As a Senior Manager leading an CX Strategy, Insight and Program team, you will be responsible for establishing a strategic Amazon Air customer experience vision, leveraging program controllership mechanisms to drive accountability and mitigate risk, and force multiplying through talent management practices and corresponding guiding principles. This role requires a strong understanding of customer experience strategy, program management, and data-driven insights, as well as excellent leadership and communication skills.

Key Responsibilities

* Establish and maintain cross-organizational alignment on a unified Amazon Air customer experience vision

• Analyze potential programs to identify those that are best aligned with our strategic customer experience objectives
• Integrate within operational planning cycles (OP1 and OP2) to ensure seamless execution
• Leverage program controllership mechanisms to drive accountability and mitigate risk
• Force multiply through talent management practices and corresponding guiding principles
• Collaborate with business partners to set business objectives, define success metrics, and generate delivery roadmaps
• Develop and execute program requirements, including defining scope, timelines, and resource allocation
• Manage teams of 6 or more, providing guidance, coaching, and development opportunities
• Embed a culture of collective intelligence to drive continuous improvement at scale

Essential Qualifications

* 8+ years of program or project management experience

• Bachelor's degree from an accredited university or 5 years of related experience
• Experience owning program strategy and end-to-end delivery
• Experience managing teams of 6 or more
• Experience defining and executing program requirements
• Experience in Supply Chain Management, Cross Organizational Strategy, programs, or other field

Preferred Qualifications

* 10+ years of program or project management experience

• 8+ years of working cross-functionally with tech and non-tech teams
• Masters degree from an accredited university or 5 years of related experience
• Experience leveraging data-driven insights to lead strategic discussions
• Experience setting business objectives, defining success metrics, and generating delivery roadmaps
• Experience working with major airline/transportation/supply chain companies in a strategic leadership role

Skills and Competencies

* Strong understanding of customer experience strategy, program management, and data-driven insights

• Excellent leadership and communication skills
• Ability to analyze complex data and develop insights to inform strategic decisions
• Strong problem-solving and project management skills
• Experience with program controllership mechanisms and talent management practices
• Ability to work collaboratively with cross-functional teams and stakeholders

Career Growth Opportunities and Learning Benefits

* Amazon is committed to helping you grow and develop your skills and career

• Opportunities for professional development and training
• Collaborative and dynamic work environment
• Access to cutting-edge technology and innovative solutions
• Opportunity to work on high-impact projects and initiatives

Work Environment and Company Culture

* Amazon is a diverse and inclusive workplace, committed to creating a culture of belonging and respect

• Collaborative and dynamic work environment
• Opportunity to work with a talented and passionate team
• Access to cutting-edge technology and innovative solutions
• Flexible work arrangements and remote work options

Compensation, Perks, and Benefits

* Competitive base pay, ranging from $136,200/year in our lowest geographic market up to $225,200/year in our highest geographic market

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits, including:

+ Medical, Dental, and Vision Coverage + Maternity and Parental Leave Options + Paid Time Off (PTO) + 401(k) Plan

How to Apply

If you're passionate about delivering exceptional customer experiences and want to make an impact on a global scale, please apply for this exciting opportunity to join the Amazon Air team! Apply Job! Apply for this job