Experienced Client / Customer Service Representative – Delivering Exceptional Patient and Customer Experiences at arenaflex

At arenaflex, we're dedicated to providing our customers with a distinctive and delightful experience that sets us apart from the rest. As an Experienced Client / Customer Service Representative, you'll play a vital role in achieving this goal by delivering exceptional patient and customer experiences that exceed expectations.

About arenaflex

arenaflex is a leading healthcare and retail company that's passionate about making a positive impact on people's lives. With a strong commitment to customer satisfaction, we strive to create a welcoming and inclusive environment where our customers feel valued and supported. As a member of our team, you'll have the opportunity to work with a talented and diverse group of professionals who share our passion for delivering exceptional customer experiences.

Key Responsibilities

As an Experienced Client / Customer Service Representative, your key responsibilities will include:

• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Providing customers with courteous, friendly, fast, and efficient service
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, filling prescriptions, and verifying medicine
• Reporting prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items and product placement as specified by policies/procedures
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Suggestive selling of promotional photo products
• Assumming web pick-up responsibilities, including monitoring orders, filling orders, and delivering orders to customers as they arrive at the store

Essential Qualifications

To be successful in this role, you'll need to possess the following essential qualifications:

• High school diploma or equivalent required; some college or pharmacy technician training preferred
• 1-2 years of customer service experience in a retail or healthcare setting
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask with ease
• Strong problem-solving and conflict resolution skills
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Availability to work a variety of shifts, including evenings, weekends, and holidays

Preferred Qualifications

While not required, the following qualifications are preferred:

• Pharmacy technician certification or training
• Experience working in a pharmacy or healthcare setting
• Knowledge of pharmacy systems and equipment
• Basic computer skills and familiarity with point-of-sale systems
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and multitask with ease
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to lift up to 25 pounds and stand for long periods of time
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with point-of-sale systems

Career Growth Opportunities and Learning Benefits

As an Experienced Client / Customer Service Representative at arenaflex, you'll have the opportunity to grow and develop your skills and career. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Pharmacy technician certification and training
• Continuing education credits and workshops
• Opportunities for advancement and career growth
• A supportive and inclusive work environment

Work Environment and Company Culture

At arenaflex, we're committed to creating a welcoming and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values:

• Respect and empathy for all individuals
• A commitment to customer satisfaction and excellence
• A passion for innovation and continuous improvement
• A focus on teamwork and collaboration
• A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

As an Experienced Client / Customer Service Representative at arenaflex, you'll be eligible for a competitive compensation package, including:

• Competitive hourly wage
• Opportunities for overtime and bonuses
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Discounts on arenaflex products and services
• Opportunities for career growth and advancement

Conclusion

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient and customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As an Experienced Client / Customer Service Representative, you'll have the opportunity to work in a dynamic and supportive environment that values your skills and contributions. Apply now to join our team and start making a positive impact on people's lives! Apply for this job