Experienced Bookkeeping Software Customer Support Specialist – Remote
At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for talented individuals like you to join our team as an Experienced Bookkeeping Software Customer Support Specialist. As a remote contractor, you'll have the flexibility to work from the comfort of your own home, providing top-notch customer support to our clients while expanding your skillset and broadening your horizons.
Why Join arenaflex?
At arenaflex, we believe in creating a supportive environment that allows our contractors to thrive. Here are just a few reasons why you'll love working with us:
- Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home. Our contractors enjoy the freedom to create their own schedule and work in a quiet, uninterrupted space.
- Flexibility: We understand that everyone's schedule is different, which is why we offer flexible scheduling opportunities. You'll have the ability to create your own schedule and work at times that suit you best.
- Gain experience in different industries: As an arenaflex contractor, you'll have the opportunity to work with a variety of clients across different industries, expanding your skillset and broadening your horizons.
- Supportive environment: Our team is dedicated to providing exceptional customer service, and we're committed to helping our contractors succeed. You'll have access to a supportive environment that allows you to focus on delivering top-notch service to our clients.
Earnings Potential
As an Experienced Bookkeeping Software Customer Support Specialist, you'll have the opportunity to earn up to $20.40 per hour. We guarantee a minimum of 45 minutes of work for each hour if you're available for the full 60 minutes.
Schedule
Our flexible scheduling opportunities allow you to create your own schedule, working between 8 am and 8 pm CST, Monday to Friday. You'll have the freedom to choose the hours that work best for you, ensuring that you can balance your work and personal life.
Skills Needed
To succeed in this role, you'll need:
- Proficiency in QuickBooks Online or comparable accounting software: You'll need to be comfortable navigating the software and providing support to clients.
- Bookkeeping/accounting expertise: You'll need to have a solid understanding of accounting principles, including AR, AP, journal entries, reconciliation, and more.
- Customer service experience: You'll need to have a proven track record of delivering high-quality customer service over the phone in a virtual or "brick and mortar" call center environment.
- Comfort with cross-selling: You'll need to be comfortable selling relevant products to clients while addressing their concerns.
- Strong ownership of customer issues: You'll need to be able to take control of customer issues and provide confident resolution.
- Tech savvy: You'll need to be comfortable using technology and have strong computer skills.
- Friendly tone and professional demeanor: You'll need to be able to communicate with clients in a friendly, professional tone.
Work Environment Requirements
To ensure that you can provide the best possible service to our clients, we require that you work in a quiet, uninterrupted space with an organized desk area.
Technology Requirements
To succeed in this role, you'll need:
- Personal computer: You'll need a personal computer (no tablet) with a wired internet connection (no wi-fi or mobile internet).
- Broadband internet connection: You'll need a broadband internet connection with a minimum download speed of 10 Mbps.
- Windows 10 or Windows 11 operating system: You'll need to have either Windows 10 or Windows 11 installed on your computer.
- Valid antivirus software: You'll need to have valid antivirus software installed, running, and up to date.
- Wired USB headset with microphone: You'll need a wired USB headset with microphone to ensure clear communication with clients.
- Mac users: If you're a Mac user, you'll need to have an Intel-based machine with Windows 11 installed via Apple's Boot Camp utility.
Important Information
To participate in this program, you must live and work from the United States, except for California, New York, Pennsylvania, and Washington. You'll also need to successfully pass a criminal background check. As an independent contractor, you'll be responsible for your own taxes and benefits.
Contractual Relationship
The relationship between you and arenaflex is a contractual relationship. You'll remain an independent contractor for the duration of this program assignment, and arenaflex will not be responsible for withholding taxes on your earnings. When you receive your contract, you'll be asked to agree to have no claim against arenaflex for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.
Job Type
This is a contract position with a flexible schedule.
Pay
You'll earn between $15.30 and $20.40 per hour, depending on your experience and performance.
Schedule
Monday to Friday, with flexible scheduling opportunities.
Work Location
Remote, with the ability to work from the comfort of your own home. If you're passionate about delivering exceptional customer service and have a solid understanding of bookkeeping and accounting principles, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and take the first step towards a rewarding career as an Experienced Bookkeeping Software Customer Support Specialist. Apply Now! Apply for this job