Experienced Customer Service Associate – Delivering Exceptional Experiences at arenaflex
At arenaflex, we're passionate about creating a culture that's centered around delivering exceptional customer experiences. As a Customer Service Associate, you'll play a vital role in bringing our vision to life by providing top-notch service to our customers, ensuring their needs are met, and exceeding their expectations. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!
About arenaflex
arenaflex is a leading retail and convenience store chain that's dedicated to fulfilling lives every day. With a rich history of innovation and customer-centricity, we've built a reputation for delivering exceptional products and services that meet the evolving needs of our customers. Our commitment to excellence is reflected in our stores, our people, and our culture, making us a great place to work and grow.
Responsibilities
As a Customer Service Associate at arenaflex, you'll be responsible for delivering an exceptional customer experience that supports our vision to fulfill lives every day. Your key responsibilities will include:
- Greeting and providing an enjoyable shopping experience for all customers
- Responding to customer requests and complaints in a timely and courteous manner
- Utilizing the GREAT customer service and customer recovery model to ensure customer engagement
- Communicating with the management team regarding customer requests and concerns
- Operating the cash register, scanning items, bagging merchandise, and properly handling different methods of payment
- Maintaining proper cash levels in the register drawer and change machines
- Activating fuel and gift cards and assisting with lottery purchases as needed
- Complying with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol
- Stocking and refilling products within the interior and exterior core register area, cold express cases, bakery, and grocery aisles
- Performing customer fuel transactions and monitoring activities at the fuel court
- Preparing all made-to-order food and/or beverages according to recipe or customer specifications
- Stocking food and beverage areas with products and supplies to ensure in-stock conditions at all times
- Ensuring coffee thermals are filled and working properly
- Ensuring the proper execution of assigned foodservice and beverage programs and procedures
- Completing cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills
- Following proper coding procedures, checking expiration codes, facing, and inspecting all items, pulling expired items, documenting, and discarding
- Adhering to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications
- Completing all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
- Ensuring safe working conditions by maintaining a clean, organized work area in accordance with standards
- Completing other tasks as assigned by store management
Requirements
To be successful as a Customer Service Associate at arenaflex, you'll need to possess the following essential qualifications:
- Ability to work well individually as well as in a team environment
- Good communication skills
- Excellent customer service skills
- Ability to learn FSRA process and procedures and demonstrate on a daily basis
- Ability to work overtime as needed
- Ability to multi-task in a fast-paced environment
- Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures
- Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly
- Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing
- Must be able to lift and carry up to 35 lbs
- Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment
- Must be at least 16 years old
- Must have reliable transportation
- Must wear slip-resistant shoes at all times
- Must be able to tolerate exposure to cleaning products
Nice-to-Haves
While not required, we're looking for candidates who possess the following nice-to-have qualifications:
- Pursuit of or high school diploma or equivalent, preferred
- Prior food service and/or customer service experience preferred
Benefits
As a valued member of the arenaflex team, you'll enjoy a range of benefits that support your well-being, career growth, and financial security. These include:
- Health benefits
- Employee Stock Ownership Plan (ESOP)
- 401(k)
- Education Assistant Program
- Eligibility for store discounts
- Paid time off
- Access to other benefit and wellness programs
Why Join arenaflex?
At arenaflex, we're committed to creating a culture that's centered around delivering exceptional customer experiences. We believe in investing in our people, providing opportunities for growth and development, and fostering a work environment that's inclusive, supportive, and fun. If you're passionate about delivering outstanding customer experiences and want to be part of a dynamic team that's shaping the future of retail and convenience stores, we want to hear from you!
How to Apply
If you're ready to take the next step in your career and join a team that's dedicated to delivering exceptional customer experiences, apply now! Visit our website to submit your application and join the arenaflex team today! Apply for this job