Technical Support / Customer Service Representative (Remote) – Join arenaflex's Global Team of Game-Changers

Are you ready to embark on a new career journey with a forward-thinking global organization that values people-first, inclusive culture and genuine sense of belonging? Do you want to join a company that consistently earns prestigious awards for being a "World's Best Workplace," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to apply for the Technical Support / Customer Service Representative (Remote) position at arenaflex, where you'll have the opportunity to work from home and make a meaningful impact on our customers' lives.

About arenaflex

arenaflex is a global organization that empowers talented individuals from diverse backgrounds to contribute to our mission of delivering exceptional customer experiences and tech-powered innovation. With a presence in over 70 countries, we're a melting pot of cultures, ideas, and perspectives. Our inclusive culture is built on the principles of empathy, respect, and open communication, where every team member feels valued and supported. We're proud to be a part of the global community, and we're committed to making a positive impact on the world.

Career Growth and Personal Development

At arenaflex, we believe that career growth and personal development go hand-in-hand. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. Our programs are tailored to your needs, and they're led by experienced professionals who are passionate about helping you succeed. With about 80% of our managers and leaders promoted from within, we're confident that you'll have the opportunity to grow and develop your skills in a supportive and dynamic environment.

Key Responsibilities

As a Technical Support / Customer Service Representative working from home, you'll be responsible for:

• Providing inbound customer support using a call flow guide
• Resolving technical issues related to hardware, software, and client products
• Tracking, documenting, and retrieving information in databases
• Being an amazing problem-solver
• Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables
• Offering additional products and/or services
• Delivering expert customer experiences...with a smile

Your Qualifications

To succeed in this role, you'll need:

• Strong focus on building customer relationships
• 1+ year of customer service experience
• Technical support experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States or have a valid U.S. address for residence

What's in it for you?

At arenaflex, we believe in investing in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply Job! Apply for this job