Digital Customer Service Associate Part-Time (California Residents Only) at arenaflex

Join the arenaflex Team: Where Passion Meets Purpose

At arenaflex, we're not just a company – we're a community of like-minded individuals who share a passion for delivering exceptional customer experiences. Our business reflects our values of accountability, responsiveness, excellence, teamwork, respect, integrity, and a cheerful outlook. We're committed to providing quality products and services that bring happiness and satisfaction to our customers.

About arenaflex

arenaflex is a leading brand that represents quality, comfort, and uniqueness. Our products are designed to be timeless, respectful of the world around us, and beneficial to our customers. We're dedicated to delivering the best possible experience for our customers, and we're looking for talented individuals who share our values to join our team.

Job Title: Digital Customer Service Associate (Part-Time)

Location:

Work From Home – CALIFORNIA RESIDENTS ONLY

Hours:

Variable – up to 29 hours a week with a set schedule every 3 weeks. Must be able to commit to 40 hours of training upfront.

Salary:

$25/hourly non-exempt

Overview

As a Digital Customer Service Associate at arenaflex, you'll be responsible for managing a high volume of contacts for inbound calls, emails, and chats for our multi-channel contact center. Your primary goal will be to ensure that our customers receive the most efficient and effective "Best in Class" customer service by using excellent communication skills and phone techniques. You'll contribute to department Service Level Agreement (SLA) goals and meet individual SLA goals for specific phone, email, and chat requirements. You'll also be proficient in all tools, documentation, and systems available to ensure an optimal customer experience.

Responsibilities

* Provides outstanding service on all questions to customers, including questions related to website use, availability, programs, promotions, returns, shipping policies and processes, and general and routine information regarding orders and products.

• Highly productive, working efficiently and effectively to ensure that all Service Level Agreement (SLA) goals are met.
• Ensures the customer experience is a first-stop resolution experience.
• Responsible for the accuracy of all work assigned.
• Offers alternative product choices and options when needed.
• Thoroughly documents every customer contact.

Position Requirements/Qualifications

* Some college, technical school, or related call center/customer support center experience is required.

• Experience in a high-volume multi-channel call center/customer support center.
• Able to work a flexible schedule, including holidays, overtime, and Saturdays, when needed.
• Excellent phone and customer service skills.
• Proficient writing skills.
• Knowledge of Database Software, and Internet Software. Basic knowledge of MS Excel, Word, and Outlook.
• Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
• Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to all customers.
• Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
• Friendly, courteous, service-oriented, professional, and outgoing.
• Remain calm and professional in stressful situations.
• Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
• Collaborator with a "can do" attitude that can work in a demanding environment.
• Ability to expertly and assertively market and promote the company's brand and products.
• Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
• Spanish, French, Portuguese, or German language skills a plus.
• Use of Gladly CRM and IBM OMS a plus.

Why Join arenaflex?

* We sell products that bring people happiness and satisfaction! Our products are amazing!

• Competitive pay
• 3 pairs of free shoes every year and a generous discount for friends and family
• Holiday Pay
• Generous PTO
• 401(k) program (including a 5% company contribution)

How to Apply

If you're interested in joining our team, please send a cover letter, resume, and weekly availability to: [email protected]. The subject line should list "Digital CS Associate - PT".

arenaflex USA, LP is an Equal Opportunity Employer.

We're excited to hear from you and look forward to welcoming you to our team! Apply for this job