Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing exceptional patient billing and customer service solutions. As a Remote Healthcare Billing and Customer Service Representative, you'll play a vital role in helping patients and their families navigate complex medical bills, resolve account balances, and find affordable payment plans. If you're passionate about delivering outstanding customer service, working from the comfort of your own home, and growing your career with a stable and award-winning company, we want to hear from you!

About arenaflex

arenaflex is a Customer Service Contact Center dedicated to supporting patient billing and customer service needs for our healthcare clients. Our team operates on the core values of integrity, passion, and respect, which are the foundation of our approach to client success. We're a family-owned business where you become part of the family, not just a number. Our commitment to excellence has earned us the title of "Top 10 Best Places to Work" in our industry, as voted by Inside Arm from 2019 to 2023. With over 20 years of consistent growth and a reputation for world-class clients, we're a leader in the healthcare industry.

What sets arenaflex apart?

* Family-owned business where you become part of the family- not just a number

• Award-winning workplace: 2019-2023 Inside Arm voted us "Top 10 Best Places to Work" in our industry
• Over 20 years of consistent and healthy growth with world-class clients
• Your voice is heard and appreciated
• You are a part of the success with your ideas and your efforts
• You are appreciated and valued
• Competitive pay and incentive programs
• We promote from within! Grow your career with arenaflex
• Work from home opportunity with modified in-office work options available for those who like the "office" setting

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you'll work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:

• Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand confusing, and often times unexpected, medical bills.
• Providing outstanding customer service and collaborating with patients over the phone on affordable payment plans, and taking payments by phone.
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow-ups in our software systems throughout each day.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus.
• Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training.

What You'll Need

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of experience in customer service, healthcare, or a related field
• Excellent communication, listening, and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in computer software, including Microsoft Office and Google Suite
• Strong organizational and time management skills
• Ability to maintain confidentiality and handle sensitive information
• Willingness to learn and adapt to new systems and processes

What We Offer

* Competitive base annual pay ranging from $37,440 - $43,680 based on prior experience

• Monthly performance bonuses ranging from $100-$400
• Company and individual team contests on a monthly, weekly, and quarterly basis in additional gift cards and prizes based on customer service and performance goals ranging from $200-$300 per month!
• Comprehensive benefits package, including:

+ 401(k) matching + Dental insurance + Employee assistance program + Employee discount + Flexible spending account + Health insurance + Life insurance + Paid time off + Tuition reimbursement + Vision insurance

• Work from home opportunity with modified in-office work options available for those who like the "office" setting
• Ongoing training and development opportunities to help you grow your career with arenaflex

Schedule and Location

* 8 hour shift

• Day shift
• Monday to Friday
• Colorado (Required)
• Work Location: Remote

How to Apply

If you're passionate about delivering exceptional customer service, working from the comfort of your own home, and growing your career with a stable and award-winning company, we want to hear from you! Apply now to become a part of the arenaflex team and start making a difference in the lives of patients and their families. Apply for this job