Experienced Customer Service Representative – Medicaid Member Support

As a Customer Service Representative at arenaflex, you will play a vital role in delivering exceptional telephone assistance to arenaflex Medicaid members and providers. This position is designed for individuals who are passionate about delivering high-quality customer service and are committed to enhancing the healthcare experience for our members. You will be responsible for addressing a variety of inquiries, including eligibility verification, provider changes, and requests for ID cards. Your ability to communicate effectively and empathetically will be essential in ensuring that each caller receives the support they need.

About arenaflex

arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional customer service to our members and providers. Our mission is to empower individuals to take control of their healthcare journey, and we're seeking talented individuals like you to join our team. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates the unique perspectives and experiences of our employees.

The Role

As a Customer Service Representative, you will be the face of arenaflex, providing a positive experience for every caller. You will be responsible for:

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Providing excellent customer service to ensure a positive experience for callers.
• Meeting performance standards, attendance requirements, and call quality goals.
• Communicating effectively with members and providers both orally and in written form.
• Maintaining high-speed internet connectivity with secure service via ethernet cable.

Responsibilities

* Handle inbound calls from Medicaid members and providers, addressing a variety of inquiries and providing accurate information and support.

• Utilize strong customer service skills to create a positive experience for every caller, ensuring that their needs are met and exceeded.
• Meet performance standards, attendance requirements, and call quality goals, demonstrating a commitment to excellence and quality.
• Communicate effectively with members and providers, both orally and in written form, using clear and concise language.
• Maintain high-speed internet connectivity with secure service via ethernet cable, ensuring a stable and secure connection.

Requirements

* High School Diploma or equivalent GED.

• Ability to communicate effectively with members and providers orally and in written form.
• Ability to meet performance standards, attendance requirements, and call quality goals.
• Must be able to work from home and prove to be self-sufficient.
• Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems.

Nice-to-haves

* Experience with working remotely in a call center setting.

• Experienced with Medicaid and Medicare.

Benefits

* Full range of medical, dental, and vision benefits.

• 401(k) retirement savings plan.
• Employee Stock Purchase Plan for eligible employees.
• Fully-paid term life insurance plan for eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and collaborative work environment that encourages learning and development.
• Access to industry-leading tools and technologies to stay ahead of the curve.

Work Environment and Company Culture

arenaflex is committed to creating a workplace culture that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and making a meaningful impact in the lives of our members. As a Customer Service Representative, you will be part of a dynamic and supportive team that is dedicated to excellence and quality.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary range of $40,000 - $60,000 per year, depending on experience.
• Opportunities for bonuses and incentives.
• Comprehensive benefits package, including medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan for eligible employees.
• Fully-paid term life insurance plan for eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of our members, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Join the arenaflex Team

At arenaflex, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We're seeking talented individuals like you to join our team and help us deliver exceptional customer service to our members and providers. Apply now and become a part of our dynamic and supportive team! Apply for this job