Experienced Customer Service Representative – Virtual Apron Support Team (Remote)

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a key member of our Virtual Apron Support Team, you'll play a vital role in creating effortless interactions for our external and internal customers. If you're passionate about providing top-notch service, resolving customer issues, and working in a dynamic remote environment, we want to hear from you.

About arenaflex

arenaflex is a leading innovator in the industry, committed to pushing boundaries and driving growth. Our team is comprised of talented individuals who share a passion for excellence, innovation, and customer satisfaction. We're proud to offer a collaborative, inclusive, and dynamic work environment that fosters creativity, learning, and career growth.

Job Summary

As an Experienced Customer Service Representative on our Virtual Apron Support Team, you'll be responsible for providing consultative customer service that consistently meets or exceeds arenaflex standards of excellence and customer expectations. You'll work closely with customers, store and field partners, and internal teams to resolve issues, schedule appointments, and provide support. If you're a customer-focused, results-driven individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

*

Customer Service (65%):

+ Use a uniform script to place outbound calls to customers from leads obtained from various marketing sources + Schedule new appointments, confirm, reschedule, or cancel appointments by validating customer information and project qualification + Provide support to store and field partners and customers + Resolve customer conflicts and escalate issues as needed

Communication (5%):

+ Respond to email, chat, and email inquiries occasionally

Other (5%):

+ Perform other job duties as assigned by your manager

THD Process & Policy (25%):

+ Answer inbound calls from internal and external customers who have been referred through a store associate, internet lead, or other source + Schedule new appointments, confirm, reschedule, or cancel appointments by validating customer information and project qualification

Direct Manager/Direct Reports

* This position typically reports to a Contact Center Supervisor

• This role has 0 direct reports

Travel Requirements

* No travel required

Physical Requirements

* Most of the time is spent sitting or standing in the same location or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds)

Working Conditions

* Located in a comfortable indoor area

• Any unpleasant conditions would be infrequent and not objectionable

Minimum Qualifications

* Must be 18 years of age or older

• Must be legally permitted to work in the United States

Preferred Qualifications

* Working knowledge of Microsoft Office Suite

• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Minimum Education

* The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED

Preferred Education

* Minimal or no educational requirement for this job

Minimum Years of Work Experience

* 0

Preferred Years of Work Experience

* 0

Minimum Leadership Experience

* No previous leadership experience

Preferred Leadership Experience

* No previous leadership experience

Certifications

* None

Competencies

* Action Oriented

• Being Resilient
• Self-Development
• Collaborates
• Customer Focus
• Resourcefulness

What We Offer

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative, inclusive, and dynamic work environment
• Flexible remote work arrangements
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job