[Remote] German speaking Customer Success Advisor – Cycling And E-Bike Products (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a company that provides customer support services, and they are seeking a Customer Success Advisor to assist cycling enthusiasts and customers in their e-bike and bicycle business. The role involves managing customer interactions and ensuring satisfaction while providing expert product support.

Responsibilities

• Manage inbound calls, emails, or live chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team targets and call-handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

Skills

• Fluent in German
• Good Level of English
• Sports enthusiast; active cycling is a plus
• Strong focus on customer needs and understanding of how customers can behave
• Strong communication, problem-solving and active listening skills
• Strong written skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company's success

Benefits

• 100% work from home (anywhere in Greece)
• Indefinite contract
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through the Concentrix International Mobility program
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

Company Overview

• Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.

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