Microsoft D365 Service Delivery Manager

As a Service Delivery Manager you can expect to…

• Work with a long tenured, highly experienced, collaborative, supportive, and a fun goal-oriented team
• You will be taking part in an exciting work environment with some of the best and most experienced Dynamics 365 Functional and Technical Consultants in the business.
• Be responsible for delivery and management into strategic live client accounts within the Customer Care team
• Handling multiple projects/tasks simultaneously
• Understanding change management
• Build strong relationships with clients and partners
• Prioritize tasks and communicating commitments with clients & team members
• Work in a highly collaborative team environment
• Travel to client-site when necessary

You’re great at…

• Developing strong functional, analytical, presentation, documentation, training and interpersonal skills
• Building relationships with clients and partners
• Prioritizing tasks and communicating commitments
• Working in a highly collaborative team environment
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

Requirements

• Serve as project lead and primary service delivery interface and point of contact for customer
• Coordinate and work closely with Account Management and other members of the Customer Care Team to deliver on clients strategic ERP initiatives
• Provide the primary Solution Architect role for the customer.
• Own all of the delivery aspects of customer projects including project management, documentation of requirements and timeline, resolution of open issues, communication of status and more to maintain customer satisfaction.
• Establish and nurture productive relationships with internal and client teams while delivering exceptional client service.
• Maintain internal systems for project status, resource plans, financial updates for billing, time submittals and approvals, and expense reports.
• 6+ years of D365 for F&O implementation experience required.

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