Sr. Service Now Consultant USC/GC
Job Description
Role Overview We are seeking a senior ServiceNow Technical Management Consultant to architect, lead, and execute the enterprise ServiceNow platform. This role serves as the hands‑on technical authority responsible for platform vision, roadmap, and delivery, with a strong focus on CMDB, ITOM, ITAM, integrations, and AI‑driven capabilities. The consultant will drive platform engineering while leading technical teams and partnering closely with infrastructure, security, and enterprise stakeholders.
Key Responsibilities
- Own ServiceNow platform architecture, technical strategy, and multi‑year roadmap
- Act as the technical authority for CMDB, ITOM, and ITAM implementations
- Architect and deliver an enterprise CMDB aligned to CSDM, including CI models, relationships, normalization, reconciliation, and data governance
- Lead ITOM engineering including Discovery, Service Mapping, Event Management, and AIOps
- Architect ITAM solutions covering hardware, software, SaaS, and cloud asset lifecycles
- Design and govern integrations using Integration Hub, APIs, and event‑based patterns
- Execute end‑to‑end delivery from technical design through production deployment
- Ensure platform performance, scalability, security, and upgrade readiness
- Leverage ServiceNow AI capabilities such as Predictive Intelligence, Virtual Agent, AI Search, and Now Assist
- Lead and supervise developers, business analysts, administrators, contractors, and system integrators
- Conduct architecture, configuration, and code reviews and enforce platform standards
- Partner with Cybersecurity, Identity, Server, Network, Datacenter, End User Computing, Procurement, Legal, and Asset Management teams
- Translate business and operational requirements into scalable technical solutions
Minimum Qualifications
- 8–12+ years of hands‑on ServiceNow platform experience
- Proven enterprise delivery of CMDB, ITOM, and ITAM programs
- Deep knowledge of ServiceNow data architecture, CI modeling, and service mapping
- Strong experience with Discovery, MID Server design, integration, and automation
- Advanced ServiceNow scripting and JavaScript skills
- Experience leading technical teams and managing vendors or contractors
- Strong execution mindset with accountability for delivery outcomes
Preferred Qualifications
- ServiceNow certifications (CSA, CIS, CAD; CTA preferred)
- Experience with AIOps and AI‑enabled ServiceNow capabilities
- Background in large‑scale enterprise transformations or platform modernization
- Senior‑level consultant / technical leadership role with hands‑on delivery responsibility
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