Experienced Customer Support Specialist (Fraud - US Loan and Mortgage Underwriting Expertise) at arenaflex

Join arenaflex, a cutting-edge financial services company, as we revolutionize the way people access credit and manage their finances. As a Customer Support Specialist, you will play a vital role in ensuring that our customers receive an exceptional experience, from application to activation and beyond.

About arenaflex

At arenaflex, we're driven by a passion for innovation and a commitment to making a positive impact on people's lives. Our team is a diverse group of talented individuals who share a common goal: to reduce the cost of capital across the world. With a unique blend of deep technology expertise and finance knowledge, we're building a platform that enables consumers to access credit at lower APRs.

Our Mission

Our mission is to empower individuals and businesses to achieve their financial goals by providing accessible, affordable, and transparent credit solutions. We're committed to delivering an exceptional customer experience, and we're looking for talented individuals like you to join our team.

The Role

As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring that their queries are resolved efficiently and effectively. You will work closely with our underwriting and fraud teams to review customer loan applications, identify potential issues, and provide recommendations for improvement.

Responsibilities

* Respond to customer queries in a timely and effective manner via Zendesk or other customer support tools

• Document and log issues, as well as customer compliments and complaints
• Collaborate with other departments to process department-related tasks
• Review customer loan applications through various fraud software platforms
• Review customer loan application documentation to ensure standards are met
• Aid in reviewing company operating procedures to improve internal company processes
• Track customer experiences across online and offline channels using logs, dashboards, and CRM systems

Requirements

* At least 2 years (and above) of experience in US Loan or Mortgage account handling Underwriting and Fraud specific tasks

• In-depth knowledge of US Underwriting
• Experienced in customer-facing roles in a loan or mortgage account
• Superb communication, collaboration, and problem-solving skills
• Deep investigative skills
• Proficiency, speed, and accuracy in written communication
• Fluency, clarity, and good diction in English
• Great organizational skills and time management abilities
• Working knowledge of Excel formulas and SQL preferred
• Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email
• Detail-Oriented - we're a financial services company, so being correct about the details matters
• Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)

Must live in the Philippines

Benefits

As a valued member of our team, you'll enjoy a range of benefits that will make your work-life balance a breeze:

• Enjoy HMO after your first month, no need to wait for 3 months or 6 months!
• Internet issues at home? Don't worry, we got you! We will reimburse your internet expenses of up to $50/month after your first month!
• Not interested in an internet allowance but perhaps you are more keen on enrolling a free dependent for the HMO? You have the freedom to choose! We let our employees choose to get either $50 monthly internet allowance or ONE FREE dependent for HMO! *enrolling additional dependents is possible with a one-time salary deduction of PHP 4,200 per quarter
• Be there with your family & loved ones in crucial times - whether it's a celebration or an emergency, you deserve to be with your family! We are providing 5 PTOs per year after 6 months!
• Get paid on US Holidays when your client's business is closed

Looking for more perks and discounts? Well, look no more! Join us and enjoy the following (courtesy of our HMO partner):

• Celebrate your special day with a delicious Red Ribbon birthday cake
• Discounted monthly rate in Gold's Gym - for you and two more friends/family! (Because committing to a healthy lifestyle is not fun if you are alone...)
• Free Eye Check-Up and discount on selected items in Sarabia Optical
• Discount card from Coffee Bean and Tea Leaf (discounts, unlimited internet access, earning point system)
• Discount codes from Grab

As we continue to grow, more benefits are being planned to be rolled out soon!

Why Join arenaflex?

* Work with a talented team of innovators who are passionate about making a difference

• Enjoy a dynamic and fast-paced work environment that encourages creativity and growth
• Develop your skills and expertise in a rapidly evolving industry
• Take advantage of our comprehensive benefits package, including HMO, internet allowance, and PTOs
• Enjoy a flexible work schedule that allows you to balance your work and personal life

How to Apply

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now and join our team of innovators who are shaping the future of financial services. Apply Job! Apply for this job