Experienced Remote Customer Service Agent: arenaflex Office Trained
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer service to our clients across the United States. As a seasoned customer service professional with a passion for insurance and financial products, you'll play a vital role in helping us achieve our goal. If you're a licensed candidate with a minimum of three years of experience working in an arenaflex office, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for insurance and financial services. With a strong presence across the US, we're committed to empowering our clients to manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team of dedicated professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.
Job Summary
As an arenaflex Remote Customer Service Agent, you'll be responsible for providing top-notch support to our clients, working closely with their teams to resolve service-related issues. With a flexible schedule and the opportunity to work from anywhere in the US, this role offers the perfect blend of work-life balance and career growth opportunities.
Responsibilities
* Process payments and follow up with clients for overdue payments
- Send necessary documents to customers and upload them to Necho upon customer completion
- Update odometer readings and follow up on drive safe and save setups
- Maintain meticulous notes in the system
- Update financial cards
- Collect information like drivers' licenses for MVR No hit's, etc. in underwriting - folders and send it to your agent
- Upsell from BOD Service tasks
- Put in a Policy Transaction (PT) for the information collected in underwriting folders
- Answer phone calls during allocated times
Requirements
* Valid work authorization
- Ability to work Monday to Friday
- Prior or current arenaflex experience (minimum 3 years)
- Prior service experience
- Willingness to obtain an Insurance Producer's license in the state where your agent is located
The arenaflex Way
We're looking for individuals who embody our company values:
- Maintain a strong work ethic with a commitment to success for the business
- Communicate clearly, professionally, and empathetically on every interaction
- Enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
- People-oriented - you love to help people
- Proven ethical behavior
- Organized, detail-oriented, and able to multi-task
- Self-sufficiency and problem-solving with a high degree of autonomy - resourceful to know where to find answers
- Ability to work in a team environment
- Desire to learn
What We Offer
* Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
- Work from home
- Competitive hourly rate: $17.00 - $30.00 per hour
Work Environment
As a remote customer service agent, you'll have the flexibility to work from anywhere in the US, with a dedicated workspace and the latest technology to support your success. Our team is committed to creating a positive and inclusive work environment, where you can thrive and grow.
How to Apply
If you're a motivated and customer-focused individual with a passion for insurance and financial products, we want to hear from you! Please submit your application, and we'll be in touch if you progress to the next round of the interview process.
Apply Now
[Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) We look forward to welcoming you to the arenaflex team! Apply for this job