Experienced Customer Success Associate - Injury/Infection Prevention - Los Angeles, CA

At arenaflex, we're on a mission to revolutionize the healthcare industry by providing innovative medical technologies that improve the lives of our customers and patients. As a Customer Success Associate in our Injury/Infection Prevention team, you'll play a critical role in driving revenue growth, promoting our cutting-edge products, and delivering exceptional customer service. If you're a results-driven sales professional with a passion for making a difference in healthcare, we want to hear from you.

About arenaflex

arenaflex is a world-leading medical technology company that's dedicated to making healthcare better. With a diverse portfolio of innovative products and services, we're committed to helping people lead more active and satisfying lives. Our team is driven by a shared passion for excellence, and we're looking for like-minded individuals who share our vision.

What You'll Do

As a Customer Success Associate, you'll be responsible for driving revenue growth and promoting our Stryker Sage products to healthcare professionals and customers. Your key responsibilities will include:

• Drive Focus and Targeted Organic Growth: Collaborate with the Sales team to identify opportunities for growth and develop targeted strategies to achieve accretive op margin performance across our legacy products.
• Promote Stryker Sage Products: Educate and inform healthcare professionals about the benefits and features of our products, providing excellent customer service and developing strong relationships with our customers.
• Educate and Inform Healthcare Professionals: Provide product training and support to healthcare professionals, ensuring they have the knowledge and skills they need to effectively use our products.
• Meet Targeted Objectives: Work closely with the Sales team to meet targeted objectives within your assigned geography, driving revenue growth and expanding our customer base.
• Assist in Hospital Surveys and Post-Sale Implementation: Collaborate with the Sales team to ensure seamless implementation and training of our products, ensuring customer adoption and satisfaction.
• Focus on Customer Satisfaction: Demonstrate teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity, and providing a highly responsive and unsurpassed level of customer service.
• May Assist in Preparation and Operation of Trade Shows, Conventions, and Clinical Meetings: Collaborate with the Sales team to prepare and execute trade shows, conventions, and clinical meetings, promoting our products and building relationships with healthcare professionals.
• Keep Sales Leaders and Sales Representatives Informed: Regularly update Sales Leaders and Sales Representatives on territory and project progress, ensuring seamless communication and collaboration.
• Solve Product Problems: Expedite the resolution of product problems for customers, ensuring their needs are met and their satisfaction is maintained.
• Understand and Adhere to Facility Protocols and OSHA Guidelines: Familiarize yourself with and adhere to all facility protocols and pertinent OSHA guidelines when conducting product evaluation.
• Adhere to GMP Policies and Procedures: Understand and adhere to all GMP policies and procedures as stipulated by the FDA and other governing bodies.

What You Need

To succeed in this role, you'll need:

• Bachelor's Degree: A degree in a related field, such as business, marketing, or healthcare.
• 0-2 Years Professional Experience: Experience in sales, marketing, or a related field, with a proven track record of success.
• Excellent Time Management, Project Management, and Customer Service Skills: Proven ability to manage multiple projects, prioritize tasks, and deliver exceptional customer service.
• Valid Driver's License: A valid driver's license in the state of residence and a good driving record.

Physical Requirements

As a Customer Success Associate, you may be required to:

• Move, Set Up, and Demonstrate Products: Move, set up, and demonstrate products weighing up to 50 pounds, requiring reach, push, or pull to accomplish job accountabilities.
• Prolonged Periods of Stooping, Kneeling, Crouching, Bending, Sitting, Standing, and/or Crawling: Spend prolonged periods in these positions, requiring coordination of the eye, hand, and foot movement.
• Grasp by Hand and Meet Cognitive Demands: Grasp by hand and meet cognitive demands, including visual and auditory discrimination, memory, reading ability, and memory retention.

Mental Requirements

As a Customer Success Associate, you'll need to:

• Exercise Discretion and Independence: Exercise discretion and independence when applying professional expertise.
• Possess Written and Oral Communication Skills: Possess strong written and oral communication skills, including the ability to present to large groups of people.
• Manage Time and Prioritize Work: Manage time and prioritize work, bringing tasks to completion with minimal supervision.
• Prioritize Work and Keep Detailed and Confidential Records: Prioritize work and keep detailed and confidential records.
• Possess Unwavering Ethics & Integrity: Possess unwavering ethics and integrity in a competitive and demanding work environment.
• Excellent Customer Service Skills: Provide exceptional customer service, demonstrating a consultative approach and operating with honesty and integrity.

What We Offer

As a Customer Success Associate at arenaflex, you'll enjoy:

• A Winning Team: Join a team driven to achieve our mission and deliver remarkable results.
• Quality Products: Work with innovative medical technologies that improve the lives of our customers and patients.
• Career Growth Opportunities: Discover your strengths, follow your passion, and own your own career.
• Competitive Compensation and Benefits: Enjoy a competitive base salary, bonus structure, and benefits package.

Learn More

To learn more about our Sage Infection and Injury Prevention Products, visit [www.sageproducts.com](http://www.sageproducts.com).

Apply Now

If you're a results-driven sales professional with a passion for making a difference in healthcare, apply now to join our team at arenaflex. Apply for this job